E-COMMERCE ASSOCIATE (Pampanga)

Job Summary

The E-Commerce Associate is responsible for managing and growing the company's online sales channels for solar-powered appliances. This role involves maintaining product listings, processing online orders, coordinating with warehouse and logistics teams, providing excellent customer service, and executing digital marketing initiatives to maximize online sales and customer satisfaction.

Key Responsibilities

• Manage daily operations of the company's e-commerce platforms and online marketplaces.
• Create, update, and optimize product listings, including product descriptions, specifications, pricing, and images.
• Ensure accurate inventory synchronization across all online selling platforms.
• Monitor and process customer orders from order confirmation through fulfillment.
• Coordinate with the warehouse team to ensure timely and accurate order dispatch.
• Respond promptly to customer inquiries, messages, product concerns, and after-sales support.
• Handle product returns, exchanges, and warranty-related concerns in accordance with company policies.
• Monitor competitor pricing, promotions, and market trends.
• Assist in planning and implementing online promotional campaigns, flash sales, and seasonal marketing activities.
• Collaborate with the marketing team to improve product visibility through digital content and promotional materials.
• Track daily sales performance and prepare regular sales and inventory reports.
• Monitor customer reviews and ratings and recommend improvements to enhance customer satisfaction.
• Ensure all product information complies with company standards and branding guidelines.
• Stay updated with marketplace policies, e-commerce trends, and best practices.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Information Technology, or a related field.
• At least one (1) year of experience in e-commerce, online selling, customer service, or digital marketing is preferred.
• Experience using online marketplaces such as Shopee, Lazada, TikTok Shop, or similar platforms is an advantage.
• Proficient in Microsoft Office, particularly Excel.
• Knowledge of inventory management and order fulfillment processes.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving abilities.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and in a fast-paced environment.
• Basic knowledge of social media marketing, product photography, or graphic design is an advantage.
• Interest or knowledge in solar-powered appliances, renewable energy products, or consumer electronics is a plus.