E-commerce Associates

• Manage and oversee marketplace platforms including Shopee, TikTok Shop, and Lazada.
• Execute and monitor all functions related to platform operations and inquiries.
• Collaborate closely with the Brand Marketing team to ensure platform activities are aligned and optimized, including driving traffic and maintaining conversion rates (CR).
• Maintain store hygiene, including:

1. Product listing management
2. Store decoration and visual updates
3. Promotion setup (pricing, vouchers, GWP, bundles, etc.)
4. Handling customer service escalations from BSF/customer support

• Conduct competitor monitoring and market mapping, including: NPD, campaign activities, marketplace activations and promotions, pricing and assortment benchmarking.
• Prepare and analyze performance reports on a daily, weekly, and monthly basis, including key metrics tracking and actionable insights.
• Manage marketplace campaigns by evaluating suitable campaign participation, submitting registrations, and monitoring campaign performance.

Job Requirements:

• Minimum 3+ years of experience as an E-Commerce Key Account Specialist with a proven track record of strong sales performance.
• Experience working at platforms such as Shopee, TikTok, Tokopedia, or Lazada as a Relationship Manager or used to working in enabler is preferred
• Familiar wtih all platform seller centre (espc Shopee, TikTok & Tokopedia)
• Fluent in English.
• Proficient in using Excel for data processing and PowerPoint for reporting purposes.
• Ability to develop and strategize action plans to drive business growth and translate them into monthly and annual activations.
• Strong analytical skills, with the ability to identify connections across multiple data sets and derive meaningful insights.