E-Commerce Consultant

About the Role

We are looking for a seasoned E-Commerce Consultant to help our organization accelerate online revenue, improve digital customer experiences, and build scalable e-commerce strategies.

The ideal candidate is a commercially minded e-commerce professional with extensive hands-on experience across e-commerce strategy, marketplace management, digital merchandising, conversion optimization, customer acquisition, analytics, and online revenue growth.

This role will work closely with senior leadership, marketing, sales, operations, technology, and external partners to identify opportunities, solve complex e-commerce challenges, and translate business objectives into measurable digital growth.

Key Responsibilities

• Develop and execute comprehensive e-commerce strategies aligned with overall business and revenue objectives.
• Assess existing e-commerce operations, identify gaps, and recommend improvements across the customer journey.
• Drive growth across owned e-commerce channels and marketplaces such as Shopee, Lazada, TikTok Shop and other relevant platforms.
• Develop strategies for conversion rate optimization, average order value, customer retention, repeat purchases, and overall online revenue growth.
• Analyze sales, customer, traffic, and marketplace data to identify trends, opportunities, and areas for improvement.
• Lead e-commerce audits covering website performance, UX/UI, product assortment, pricing, promotions, merchandising, content, and checkout experience.
• Develop and optimize digital merchandising and promotional strategies.
• Partner with marketing teams on performance marketing, social commerce, affiliate marketing, and customer acquisition initiatives.
• Recommend appropriate e-commerce technology, platforms, tools, integrations, and automation.
• Develop KPIs, dashboards, forecasts, and performance reports for e-commerce initiatives.
• Provide strategic recommendations to senior management and key stakeholders.
• Manage and mentor internal teams, agencies, vendors, and other e-commerce partners where applicable.
• Lead e-commerce transformation and optimization projects from strategy through implementation.
• Stay current with emerging e-commerce trends, consumer behavior, marketplace developments, AI, social commerce, and digital technologies.

Qualifications

• 8+ years of relevant experience in e-commerce, digital commerce, marketplace management, digital transformation, consulting, or a related field.
• Proven track record of growing online sales and improving e-commerce performance.
• Strong understanding of the end-to-end e-commerce ecosystem, including:
• E-commerce platforms and marketplaces
• Digital merchandising
• Conversion rate optimization
• Performance marketing
• CRM and customer retention
• Analytics and reporting
• Pricing and promotions
• Fulfillment and customer experience
• Experience working with platforms such as Shopee, Lazada, TikTok Shop, or comparable platforms.
• Strong analytical and commercial skills, with the ability to turn data into actionable business recommendations.
• Demonstrated experience presenting strategies and recommendations to C-suite executives and senior stakeholders.
• Excellent project management, communication, presentation, and stakeholder-management skills.
• Ability to operate strategically while also understanding the practical, hands-on aspects of e-commerce execution.
• Experience in consulting or working across multiple brands, business units, or markets is highly desirable.

Preferred Qualifications

• Experience leading e-commerce transformation or digital acceleration programs.
• Experience managing multi-market or regional e-commerce operations.
• Strong understanding of marketplace economics and seller operations.
• Familiarity with AI-powered e-commerce tools, personalization, automation, and emerging digital commerce technologies.
• Experience in [Retail / FMCG / Beauty / Fashion / Consumer Electronics / B2B / Other Industry].

Pay: Php60,000.00 - Php80,000.00 per month

Work Location: Hybrid remote in Quezon City