E-Commerce Coordinator

Position: E-Commerce CoordinatorJob Summary

The E-Commerce Coordinator is responsible for managing online customer inquiries, digital sales channels, motorcycle product listings, and coordinating sales-related documentation to ensure smooth daily online operations and customer experience.

Key Responsibilities / Job ScopeOnline Sales & Customer Coordination

• Manage and respond to customer inquiries via WhatsApp, Facebook, TikTok, website, and other online platforms.
• Provide professional product information and recommendations regarding motorcycles, promotions, financing, and accessories.
• Follow up with online leads and coordinate with Sales Advisors to convert inquiries into sales opportunities.
• Arrange showroom appointments, motorcycle viewing, and customer follow-ups.

Product Listing & Digital Platform Management

• Upload and update motorcycle information, pricing, promotions, specifications, and stock availability on online platforms.
• Ensure product details, promotions, and advertisements are accurate and updated.
• Monitor and maintain company online marketplace and social media platforms.

Sales Documentation & Administration

• Coordinate customer documentation related to bookings, financing applications, registration, road tax, and insurance matters.
• Update customer information and sales records into company systems accurately.
• Prepare sales-related reports and maintain proper filing of documents.

Coordination & Operational Support

• Coordinate with sales team, admin, and operation department to ensure smooth order processing and motorcycle delivery arrangements.
• Liaise with relevant departments for stock availability and customer order status.
• Support promotional campaigns, showroom activities, and company marketing events.

Content & Marketing Support

• Assist in planning and coordinating online marketing campaigns and promotions.
• Coordinate content creation for motorcycle promotions, new launches, and festive campaigns.
• Monitor customer engagement and feedback on online platforms.

Qualification & ExperienceMinimum Qualification

• Minimum SPM / Diploma and above.

Years of Experience

• Minimum 1 year experience in E-Commerce, Customer Service, Sales Coordination, or related field.

Required Skills

• Familiar with social media platforms, online marketplaces, and customer communication channels.
• Good communication and customer service skills.
• Basic computer knowledge (Microsoft Office, Google Workspace, or company system).
• Knowledge in motorcycle industry, financing process, road tax, and insurance is an added advantage.
• Able to multitask and work in a fast-paced environment.
• Strong coordination and organizational skills.
• Independent, responsible, and team player.

Contact
Interested candidates, please WhatsApp: 016-417 5317

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person