Global Technological Trading Inc.
E-COMMERCE CUSTOMER CARE ASSISTANT
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Metro Manila, Philippines
Work mode:
Onsite
Published on:
10 August 2026
What they need
Job Responsibilities:
Handle customer inquiries and concerns through Shopee, Lazada, and TikTok Shop.
Respond to customer messages and provide accurate information about orders, products, and concerns.
Process and monitor returns, refunds, and after-sales requests.
Review return requests and ensure they follow company policies.
Coordinate with the warehouse and other teams regarding customer concerns and returns.
Monitor customer feedback and help maintain good store ratings.
Perform other e-commerce customer service tasks as assigned.
Qualifications:
With experience in Shopee, Lazada, TikTok Shop, or other e-commerce platforms.
Customer service or e-commerce experience is preferred.
Good communication and problem-solving skills.
Detail-oriented and able to handle multiple customer concerns.
Willing to work onsite.
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