G
Global Technological Trading Inc.
E-commerce Customer Care Assistant
Skills
E-commerce WebsitesCompliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Metro Manila, Philippines
Work mode:
Onsite
Published on:
10 August 2026
What they need
- Handle customer inquiries and concerns through Shopee, Lazada, and TikTok Shop.
- Respond to customer messages regarding orders, products, and other concerns.
- Process and monitor returns, refunds, and after-sales requests.
- Review return requests and ensure compliance with company policies.
- Coordinate with the warehouse and relevant teams regarding customer concerns and returns.
- Monitor customer feedback and help maintain good store ratings.
- Perform other tasks related to e-commerce customer service as assigned.
Qualifications:
- With experience handling Shopee, Lazada, TikTok Shop, or other e-commerce platforms.
- Customer service or e-commerce experience is preferred.
- Good communication and problem-solving skills.
- Detail-oriented and able to handle multiple customer concerns.
- Willing to work onsite.
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