E - commerce Customer Care Executive

Job Summary

E-commerce Customer Care Executive Jobs in Kalyani I BPO Careers Ecommerce Customer Care Executive - Kalyani

Are you searching for customer care executive jobs in Kalyani that offer career growth, stability, and an exciting opportunity to work in the booming e-commerce sector Fusion CX, a global leader in customer experience transformation, is seeking talented individuals to join our team as Customer Care Executives or Customer Service Associates. This customer service role provides an opportunity to support customers of a leading e-Commerce company, ensuring seamless interactions and delivering high-quality service. A large number of positions are available for the e-commerce customer care executive role in Kalyani; apply now!

At Fusion CX, we believe in innovation, customer satisfaction, and empowering our employees. If you re looking for customer service or call center jobs in Kalyani, this is your chance to take your career to the next level. Step into a fast-paced and dynamic work environment and become a customer experience specialist by joining us at Fusion CX. This Fusion CX Kalyani hiring is your opportunity to start or advance your career with a CX leader. With multiple positions available, we are hiring urgently-apply today for e-commerce customer care executive jobs in Kalyani!

Responsibilities

• Assist customers with inquiries, product details, order-related concerns, refunds, and returns.
• Handle customer calls with professionalism and empathy, ensuring a high level of service.
• Support e-commerce operations by troubleshooting order processing issues and providing solutions.
• Use MS Office and Google tools to document customer interactions and maintain accurate records.
• Work collaboratively with team members to enhance customer experience and satisfaction.
• Apply analytical and logical reasoning to identify problems and propose solutions to vendors and suppliers.

Note: Responsibilities may change based on business needs.

Requirements

To excel in this customer service representative role, you should have:

• Minimum Education: Graduate degree in any discipline.
• Experience: Freshers and candidates with up to 6 months of relevant experience are welcome to apply for the role.
• Communication Skills: Strong verbal and written communication in English and Hindi or Bengali.
• E-commerce Knowledge: E-commerce experience and knowledge will be an additional advantage.
• Technical Skills: Basic proficiency in MS Office, Google Spreadsheets, and documents.
• Customer Focus: A strong customer-oriented mindset with problem-solving skills.
• Logical Thinking: Ability to analyze customer/vendor concerns and suggest data-driven solutions.
• Availability: Willingness to work in flexible shifts in a fast-paced customer support environment.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.