E-Commerce Customer Service Agent

The role of the E- Commerce Customer Service Agent is to be responsible for handling in the best possible way customers’ inquiries through various channels: phone calls, emails, live chat, social media etc., providing a friendly, professional, and personalized customer service experience.

• Managing customers’ inquiries coming from multiple channels (phone calls, emails, live chat, social media) providing accurate and complete information

• Identifying and assessing customers’ needs to achieve satisfaction by using the right tools

• Following company’s procedures, guidelines, and policies to provide the right information to customers

• Resolving customers’ complaints and managing difficult situations while maximizing customer satisfaction

• Escalating difficult or unresolved issues to the supervisor or to different departments if needed

• Communicating clearly and gently with all customers

• Making recommendations to address weak spots or to improve existing processes

• Assisting with ad hoc department's projects (such as picking/packing occasionally)

• 1-3 years of experience in customer service preferable in an e-business sector

• University Degree in any discipline will be considered a plus

• Familiarity with Entersoft Business suite and or other ERP / CRM software solutions will be highly appreciated

• Advanced computer knowledge of Microsoft Suite is required

• Excellent verbal and written communication skills both in Greek and English

• Customer service excellence with commitment to quality

• Well organized, flexible and able to work in a high-volume, fast-paced environment

• Ability to adapt and / or respond to different types of personalities

• Ability to multi-task, prioritize, and manage time effectively

• Ability to work well in a team environment and present a professional demeanor

• A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer

• Performance-based competitive bonus scheme

• Private Medical Plan

• Monthly meal card

• Career development and growth opportunities

• Significant discounts on company’s products

• Brand New, modern, and pleasant HQ offices