E-commerce Customer Service

E-Commerce Customer Service

Love helping people and solving problems online? Join our growing team and be part of an exciting e-commerce environment!

What You’ll Do

• Assist customers through chat, email, and occasional calls with inquiries about orders, deliveries, products, and after-sales concerns
• Resolve customer issues on platforms like Shopee, Lazada, and TikTok Shop (wrong orders, delivery concerns, system issues, etc.)
• Handle claims for damaged items, lost parcels, and mis-shipments with proper documentation
• Record customer interactions and resolutions using Google Forms or our internal system
• Follow company and platform policies on returns, refunds, and warranties

What We’re Looking For

• At least High School Graduate (college level or graduate is a plus)
• 1+ year experience in Customer Service, Call Center, or BPO
• Experience with Shopee, Lazada, or TikTok Shop is a big advantage
• Fluent in English (spoken and written)
• Fluent in Tagalog/Filipino
• Comfortable using computers, fast typing, and familiar with MS Office / Google Workspace
• Patient, friendly, and able to handle customers with empathy—even under pressure
• Willing to work shifting schedules, weekends, and holidays