[E-Commerce] Customer Service Representative - October Intake

Location：
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor

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What You’ll Be Doing

• Manage inbound and outbound customer interactions across various communication channels such as Live Chat.
• Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
• Build and maintain strong working relationships with internal and external stakeholders.
• Perform data entry tasks with a high degree of accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

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What We’re Looking For

• Minimum qualification: SPM or higher.
• Strong command of English (written and spoken).
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with a positive and service-oriented attitude.
• Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• At least 1 year of customer service or airline-related contact centre experience is an added advantage.
• Fresh graduates are encouraged to apply.

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What We Offer

• Permanent employment with clear career development opportunities.
• Comprehensive paid training program for all new employees.
• Attractive KPI-based incentive scheme.
• Exclusive corporate discounts and employee deals.
• Generous annual leave entitlement.
• EPF and SOCSO contributions provided.
• Medical, health, and life insurance coverage.
• Dental and optical claim allowances.
• Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

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It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.