E-commerce Customer Service（Mandarin）

About the role

This role is an exciting opportunity to join our client’s expanding Customer Service team. As a Customer Service Executive, you will be the first point of contact for customers, handling their inquiries and ensuring a smooth and positive experience. With structured training provided and a supportive team environment, you will gain valuable skills, career growth opportunities, and the stability of working with a multinational company.

What you'll be doing

• Manage customer inquiries through phone, email, and live chat.
• Provide accurate information regarding products and services.
• Assist with order processing, tracking, and after-sales support.
• Resolve customer complaints or escalate to relevant departments when necessary.
• Maintain service quality standards and customer satisfaction.

What we're looking for

1. Minimum qualification: SPM / UEC or equivalent
2. ‼️Proficiency in Mandarin (spoken & written), with basic English communication skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
3. Fresh graduates are welcome – training will be provided
4. Strong communication skills and customer-oriented mindset
5. Ability to work on rotational shifts (5-day work week)
6. Self-motivated, reliable, and eager to learn
7. Johor Bahru office at Medini 9

What we offer

1. Salary: RM3800 – RM4500 per month
2. Medical and dental coverage.
3. 15 days annual leave.
4. Structured training and career development opportunities.
5. Employee engagement activities and a supportive work culture.