Outpace Consulting
E-Commerce customer support non voice process
Skills
2 days ago
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Important information
Contract type:
Permanent
Location:
West Bengal, India
Work mode:
Onsite
Published on:
21 October 2026
What they need
CUSTOMER SUPPORT – ECOMMERCE NON-VOICE
FRESHER OPPORTUNITY
** Qualification: Graduate / Undergraduate
** Experience: Fresher
** Salary: ₹17,000 In-Hand
** Transport: One-Way Cab +₹1,400 : Travel Allowance
** Shift: Rotational Shifts
** Working: 5 Days
** Weekly Off: 2 Rotational Offs
** Location: New Town, Kolkata
- JOB DESCRIPTION
Handle customer queries for an Ecommerce process through non-voice support channels. Understand customer concerns and provide clear, accurate and timely written resolutions.
The role involves supporting customers with order and service-related queries, documenting interactions appropriately and maintaining professional written communication throughout the customer journey.
Candidates should be comfortable working in a fast-paced customer-service environment while maintaining accuracy and quality.
- Key Focus
Written Communication | Customer Support | Query Resolution | Accuracy | Response Quality | Customer Experience
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
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