Ad Snipper

E-commerce Customer Support Representative (Order Confirmation &amp; Returns)
Location: Gulshan-e-Iqbal, Karachi Employment Type: Full-Time (Onsite) Working Hours: Monday to Saturday — 12:00 PM to 8:00 PM Salary: PKR 35,000 – 40,000 per month
About the Role
Ad Snipper is looking for a dedicated and customer-focused E-commerce Customer Support Representative to manage order confirmations, customer inquiries, returns, and exchange requests. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to provide a professional customer experience.
Key Responsibilities
<ul>
<li>Confirm customer orders via phone, email, or messaging platforms.</li>
<li>Handle customer inquiries regarding orders, deliveries, returns, and exchanges.</li>
<li>Process return, replacement, and refund requests according to company policies.</li>
<li>Resolve customer complaints professionally and efficiently.</li>
<li>Update customer records, order statuses, and support tickets accurately.</li>
<li>Coordinate with the warehouse and operations team to ensure smooth order processing.</li>
<li>Maintain accurate records using CRM systems, Google Sheets, or Excel.</li>
<li>Ensure timely follow-ups with customers until issues are resolved.</li>
<li>Meet daily productivity and customer satisfaction targets.</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>Bachelor's degree or equivalent qualification.</li>
<li>Previous experience in E-commerce Customer Support is preferred.</li>
<li>Excellent English communication skills (written and verbal).</li>
<li>Strong problem-solving and customer service skills.</li>
<li>Familiarity with CRM systems, Google Sheets, and Microsoft Excel.</li>
<li>Ability to work under pressure and manage multiple customer queries.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Experience with Shopify, WooCommerce, or other e-commerce platforms is a plus.</li>
</ul>
What We Offer
<ul>
<li>Competitive fixed salary.</li>
<li>Timely salary payments.</li>
<li>Professional training and career growth opportunities.</li>
<li>Supportive and collaborative work environment.</li>
</ul>
How to Apply
Please send your updated resume to: <a href="mailto:hr@adsnipper.net" rel="nofollow noopener" target="_blank">hr@adsnipper.net</a>
Job Type: Full-time
Pay: Rs35,000.00 - Rs40,000.00 per month
Experience:
<ul>
<li>Customer Support service or call handling: 1 year (Required)</li>
</ul>
Work Location: In person

E-commerce Customer Support Representative (Order Confirmation & Returns)

E-commerce Customer Support Representative (Order Confirmation & Returns)

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