E-Commerce Executive (6 Months)

Job Details:

• Contract Duration: 6 Months (Maternity Cover)
• Location: Boon Lay
• Working Days & Hours: Mon - Fri, office hours

Job Overview:

As an E-commerce executive, you will play a crucial role in managing and enhancing the company's online presence. Your responsibilities include overseeing day-to-day operations, contributing to e-commerce and marketing activities, and ensuring the success of promotional campaigns.

Key Responsibilities:

1. Oversee Day-to-Day Operations:

• Manage and monitor daily operations of e-commerce business marketplaces.
• Manage the timely uploading of new arrival product listings, including resizing product images to meet platform-specific dimension requirements.
• Liasing with account managers from different platforms for possible exposure for the brand.
• Make timely stock adjustments and coordinate with relevant teams to ensure inventory accuracy, minimise overselling risks, and prevent loss of sales opportunities.
• Monitor competitors' e-commerce activities, product offerings, pricing strategies, promotions, and marketing campaigns, and provide insights and recommendations on best practices that can be adopted to improve business performance.
• Provide after-hours and weekend support for customer enquiries through live chat.

1. Contribute to E-commerce Development:

• Assist in planning and executing e-commerce activities on marketplaces.
• Work closely with marketing and merchandizing team to support promotional campaigns on Lazada, Shopee, TikTok and other online platforms.
• Ensure timely execution of promotions e.g aligning of campaign calendar of various marketplaces.
• Monitor campaign performance and provide insights for future improvements.
• Stay informed about marketplace trends and implement strategies to enhance the online shopping experience for customers.
• Prepare monthly reports on KPIs and recommendations of improvement based on the data insights.
• Support and coordinate livestreams outside of regular office hours, including evening, weekend, and promotional campaign broadcasts when required.
• Maintain flexibility to support ad-hoc livestream schedules during peak sales periods, product launches, and special campaigns.

Qualifications:

• 1 – 2 years’ experience in related field.
• Proven experience in e-commerce management
• Familiarity with Lazada, Shopee and TikTok platforms.
• Knowledge of and hands-on experience with WooCommerce will be an added advantage.
• Meticulous, detail-oriented, and committed to maintaining a high level of accuracy in all work.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

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