E-commerce Executive – BITEC

Job Summary

Manage BITEC’s E-commerce operations for event organizers and exhibitors, from maintaining product and service listings to processing orders, tracking payments, and coordinating service delivery. Provide customer support throughout the online purchasing process while supporting sales growth and continuous system improvements.

Key Responsibilities

• Maintain accurate product and service listings, prices, terms, and ordering deadlines for each event.
• Review online orders and customer requirements, and coordinate with relevant departments to ensure timely service delivery.
• Assist event organizers and exhibitors with system usage, product inquiries, and ordering issues.
• Track online payment status and coordinate with Accounting and Finance to verify transactions.
• Verify customer billing information, including company names, addresses, and tax identification numbers, for invoice and tax invoice issuance.
• Coordinate order amendments, cancellations, refunds, and credit notes in accordance with company procedures.
• Monitor order fulfillment and keep customers informed of progress, delays, or service issues.
• Identify opportunities to upsell and cross-sell services based on customer needs.
• Prepare reports on sales, orders, payments, and system issues, and recommend improvements.
• Work with IT and system developers to resolve issues, test functions, and improve online purchasing processes.
• Prepare and update user guides, and provide system guidance to customers and internal teams.
• Provide on-site customer support and resolve order-related issues during events.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• At least 5 years of experience in E-commerce, online order management, sales coordination, or customer service.
• Understanding of online ordering, payment processes, and basic sales documentation.
• Proficiency in Microsoft Excel and experience using E-commerce platforms or order management systems.
• Strong attention to detail when handling product information, pricing, orders, and billing documents.
• Good communication and coordination skills, with a service-oriented mindset and practical problem-solving abilities.
• Good command of English for customer communication and email correspondence.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to work according to event schedules, including weekends and public holidays when required.
• Experience in exhibition venues, conventions, events, or exhibitor services would be an advantage.