Bodycare International
E Commerce Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹200,000 / year
Location:
Delhi, India
Work mode:
Onsite
Published on:
10 August 2026
What they need
Job Profile: E Commerce Executive (Customer Service)
Job Location: Patparganj, Delhi
Key Responsibilities
- Handle customer calls, emails, WhatsApp/messages, and online queries.
- Resolve queries related to orders, delivery, returns, exchanges, cancellations, refunds, products, and payments.
- Respond professionally to customer reviews and feedback on e-commerce platforms.
- Coordinate with warehouse, logistics, e-commerce, and other teams for issue resolution.
- Follow up on pending complaints and ensure timely closure.
- Maintain customer complaint and resolution records.
- Escalate recurring or critical customer issues to the concerned team.
- Maintain professional and customer-friendly communication.
- Prepare basic customer support reports.
Candidate Requirements
- Graduate in any discipline.
- 13 years of experience in customer care/customer support/e-commerce support.
- Excellent verbal and written communication skills.
- Good customer handling and problem-solving skills.
- Basic knowledge of MS Excel/Google Sheets.
- E-commerce/customer support experience preferred.
- Apparel/Fashion/Retail/D2C experience will be an added advantage.
Interested Candidates send their cv at [email protected]
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