E-Commerce Executive

About Konvy
Konvy is a leading name in the beauty e-commerce market, renowned as a top online shopping destination for beauty and personal care products in Thailand and expanding to Malaysia. We are passionate about providing customers with access to the best beauty products from around the world and a seamless online shopping experience. Having firmly established ourselves online, we are currently expanding our presence with offline shops, bringing the Konvy experience directly to our customers. We are looking for a passionate E-commerce Operations Intern to join our team, develop practical skills in online business operations, and grow alongside our company.

Key Responsibilities

Platform Management

• Manage day-to-day operations of online stores across Shopee, Lazada and TikTok Shop.
• Maintain and optimise product listings, including pricing, product images, descriptions and SEO keywords.
• Coordinate with platform Account Managers on campaigns, promotions and platform initiatives.
• Ensure store pages, banners, product displays and promotional assets are updated and optimised to drive visibility and conversion.

Campaign & Sales Planning

• Execute and monitor monthly platform campaigns and key mega-sale events such as 9.9, 11.11 and Payday.
• Support the planning and setup of bundles, vouchers, flash deals and other promotional mechanics.
• Monitor competitor activities, pricing and promotions, and provide recommendations to improve competitiveness.
• Support sales planning and ensure campaigns are executed accurately and within timelines.

Performance Analysis

• Track and analyse key e-commerce metrics including sales, traffic, conversion rate and campaign performance.
• Prepare weekly/monthly performance reports and highlight key trends, issues and opportunities.
• Monitor platform ads performance and ROAS, identify areas for optimisation to improve advertising efficiency and overall campaign performance.
• Provide data-driven recommendations to improve store and campaign performance.

Customer Experience & Operations

• Coordinate with Supply Chain and Warehouse teams to ensure smooth order fulfilment and customer experience.
• Monitor product reviews, ratings and customer feedback, and flag recurring issues for follow-up.
• Monitor inventory levels and highlight potential OOS risks to the Supply Chain team.
• Support day-to-day operational troubleshooting and follow up on platform or order-related issues.

Requirements

• Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field
• Strong understanding of e-commerce platforms such as TikTok Shop, Shopee and Lazada; hands-on experience is an advantage
• Experience in e-commerce operations, campaign management, or digital commerce
• Strong analytical skills with the ability to interpret sales and performance data and translate insights into actionable recommendations
• Good understanding of e-commerce campaigns, promotions, pricing, vouchers and platform mechanics
• Good communication, coordination, and stakeholder management skills, with the ability to work effectively with internal teams and platform partners
• Detail-oriented, organised, and able to manage multiple tasks and deadlines in a fast-paced environment
• Self-motivated, results-driven, and able to work independently as well as collaboratively in a team