E-commerce Executive

What You'll Do

• Shopify Store Management — Maintain and update the brand's Shopify Plus store: product listings, collections, pricing, promotions, and general site hygiene (fixing outdated bundles, mislabeled items, missing metadata, etc.)
• Multi-Brand Management — Manage and coordinate ecommerce operations across multiple brands under the group, keeping campaigns, catalogs, and priorities organized across each
• Sales Campaigns — Plan, set up, and execute on-site sales campaigns and promotions (discounts, bundles, flash sales, gifts-with-purchase) from concept to launch
• Email & SMS Marketing — Build and send campaigns and flows via Klaviyo (or similar), from welcome series to promotional blasts
• Basic Design — Create simple marketing assets (banners, product graphics, email visuals) using Canva
• Inventory & Order Management — Monitor stock levels, coordinate restocks, and manage order fulfillment issues
• Performance Tracking — Monitor sales, traffic, and conversion metrics; prepare basic reports and flag issues or opportunities
• Cross-Functional Coordination — Liaise with logistics, customer service, and design/marketing support to keep campaigns and store operations running smoothly
• AI-Powered Workflows — Use tools like ChatGPT/Claude to speed up content drafting, campaign planning, customer replies, and day-to-day ops
• Market & Competitor Awareness — Keep an eye on competitor activity and online retail/beauty trends to inform campaign ideas

Requirements

• Diploma or Degree in Business, Marketing, E-commerce, or a related field (fresh graduates welcome)
• Comfortable navigating new tech tools and platforms quickly — prior Shopify experience is a plus but not required
• Genuine interest in AI tools and how they can be applied to real work (not just familiarity — curiosity)
• Proficient in Microsoft Excel / Google Sheets for tracking and basic reporting
• Detail-oriented, especially around product data, pricing accuracy, and site content
• Basic design sense; familiarity with Canva is a plus
• Good written and spoken English; additional languages (e.g. Mandarin, Bahasa Malaysia) are a plus for customer communication
• Organized, able to manage multiple campaigns/tasks against timelines with minimal supervision once trained
• Strong desire to learn — on-the-job coaching and training will be provided
• Prior experience or internship in ecommerce, retail, digital marketing, or social media management is an advantage but not a requirement
• Willing to work on-site in Kuala Lumpur full-time

What You'll Get

• Structured mentorship and hands-on training from an experienced supervisor
• Exposure across the full ecommerce stack (Shopify Plus, Klaviyo, Canva, AI tools)
• Room to grow into a broader ecommerce/marketing role as the brand expands into new markets