E-Commerce Executive

E-Commerce & Marketplace Management

• Manage day-to-day operations on platforms such as Amazon, Flipkart, Shopify, and other online marketplaces.
• Create, update and optimize product listings, titles, descriptions, images, pricing and keywords.
• Monitor marketplace account health, product visibility and seller performance.
• Ensure product information is accurate and updated across all platforms.

Order & Inventory Management

• Monitor daily online orders and coordinate timely processing and dispatch.
• Coordinate with warehouse, delivery and logistics teams for order fulfilment.
• Track inventory, stock availability and SKU-wise sales.
• Coordinate stock replenishment to avoid stock-outs and excess inventory.
• Handle cancellations, returns, replacements and customer claims.

Sales & Marketing

• Monitor online sales and implement strategies to improve sales and conversions.
• Coordinate online promotions, discounts and festive campaigns.
• Monitor competitor pricing, products and market trends.
• Support digital marketing activities, SEO and marketplace advertising.

Customer Support

• Handle customer queries, complaints, reviews and feedback professionally.
• Coordinate with internal teams to resolve customer issues quickly.
• Maintain good customer ratings and seller performance.

Reporting & Analysis

• Prepare daily, weekly and monthly sales, inventory and order reports.
• Track key performance indicators such as sales, revenue, returns, cancellations and conversion.
• Analyse marketplace performance and recommend improvements.
• Maintain accurate records using MS Excel / Google Sheets / ERP.

Required Skills

• Hands-on knowledge of Amazon Seller Central, Flipkart Seller Hub or similar platforms.
• Good knowledge of product cataloguing and online order processing.
• Strong knowledge of MS Excel and reporting.
• Basic understanding of SEO, digital marketing and marketplace advertising.
• Good analytical and problem-solving skills.
• Excellent communication and coordination skills.
• Ability to manage multiple tasks and work within deadlines.
• Knowledge of Shopify, WooCommerce or other e-commerce platforms will be an advantage.

Qualification

• Any Graduate / BBA / B.Com / MBA / Digital Marketing or related qualification.
• 1–3 years of experience in E-Commerce, Online Sales or Marketplace Operations preferred.

Pay: ₹9,791.73 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person