E-Commerce Executive

We are looking for a proactive E-commerce Executive to manage the day-to-day operations of Running Lab Malaysia’s online business.

You will be responsible for our e-commerce platforms, online orders, product listings, promotions and customer enquiries, while working closely with the Warehouse, Retail and Brand teams to support online sales growth.

Key Responsibilities

·       Manage daily operations across Shopee, Lazada and Shopify.

·       Process online orders and coordinate with the Warehouse team to ensure timely fulfilment.

·       Create and update product listings, including product details, pricing, images, promotions and stock availability.

·       Plan and execute online campaigns, promotions and platform activities to drive traffic and sales.

·       Monitor stock levels and ensure online inventory is updated accurately.

·       Handle customer enquiries, returns, exchanges and refunds in a timely and professional manner.

·       Work closely with the Warehouse, Retail and Brand teams on product launches, promotions and e-commerce activities.

·       Monitor online sales and campaign performance and prepare weekly and monthly reports.

·       Keep track of e-commerce trends and competitor activities and suggest ways to improve sales and customer experience.

·       Support other e-commerce activities and projects as required.

Requirements

·       Diploma or Degree in Business, Marketing, E-commerce or a related field.

·       At least 2 years of relevant e-commerce experience is preferred.

·       Familiar with Shopee, Lazada and/or Shopify.

·       Basic knowledge of Canva, Photoshop, Photopea or similar editing tools.

·       Good understanding of online shopping and e-commerce marketplaces.

·       Organised, detail-oriented and able to manage multiple tasks.

·       Good communication and interpersonal skills.

·       Proactive, responsible and willing to learn.

·       Able to work independently and as part of a team.

·       Interest in running, sports, retail and e-commerce is an advantage.