E-Commerce Executive

This role supports the day-to-day operations of multiple brands, currently covering two brands and potentially additional brands in the future. The position involves maintaining relationships with brands, liaising and negotiating, overseeing e-commerce platforms, plan and execute online campaigns, and analyzing sales performance. The role requires strong multitasking ability, attention to detail, and flexibility to support business growth and evolving operational needs.

Key Responsibilities:

• Manage and grow relationships with content creators, including livestream planning, scheduling, and  performance tracking to drive sales.
• Liaise and negotiate with Marketplace Key Account Managers (KAMs) to secure campaign placements, platform support, and better visibility.
• Oversee daily operations across online platforms (TikTok Shop, Lazada, Shopee, Amazon) to maximize  traffic, conversion, and revenue.
• Plan and execute online campaigns, including promotion mechanics, social media content direction,  and artwork briefs.
• Manage product listings and promotional setups.
• Monitor and analyse sales performance, competitor activities, and market trends; prepare regular  reports and campaign post-mortems for Management.
• Optimise storefront visuals, homepage merchandising, and on-platform content to improve user  experience and conversion rates.
• Ensure healthy inventory levels and smooth replenishment.
• Handle day-to-day eCommerce operations, including order monitoring, fulfilment coordination, campaign submissions, and platform backend management.
• Oversee customer service matters such as enquiries, complaints, returns, and escalations to ensure  positive customer experience and store ratings.
• Support offline marketing events and activations when required.
• Perform any other ad-hoc duties as assigned.

Requirements:

• Strong communication and problem-solving skills.
• Attention to detail and ability to handle multiple tasks efficiently.
• Familiarity with e-commerce platforms is a plus but not required. Enthusiasm and willingness to learn are key!