E Commerce Executive

Job Purpose and Scope

To support the growth of the AGS's digital and e-commerce channels by managing online product listings, digital marketing
campaigns, website content, customer engagement, and promotional activities. The role will contribute to increasing online sales,
enhancing brand visibility, and delivering an engaging customer experience across all digital platforms

Main Job Responsibilities

E-Commerce Management
Manage and maintain the company e-commerce platform to ensure accurate and up-to-date product information.
Create and maintain presence on e-commerce & quick commerce platform including Amazon, Noon, Talabat, Careem, First Cry
etc. in line with the product portfolio of AGS.
Create and upload product listings, descriptions, specifications, pricing, and images.
Monitor marketplace performance and recommend improvements to enhance user experience and conversions.
Ensure product availability and coordinate updates with relevant teams.
Achieve annual Sales & GP targets from market places.

Digital Marketing
Interact with Digital Marketing team of AGS's key principals to utilize marketing assets & align communication across digital media.
Execute digital marketing campaigns across email, social media, and online channels.
Create promotional banners, landing page content, and campaign assets.
Support seasonal promotions, product launches, and online sales initiatives.
Coordinate with internal stakeholders and external agencies for campaign execution.

Content & Social Media
Develop engaging content for social media platforms and digital channels.
Manage social media calendars and monitor audience engagement.
Respond to customer inquiries received through online channels and live chat.

Analytics & Reporting
Track and report website traffic, campaign performance, customer engagement, and sales metrics.
Analyze customer behavior and market trends to identify growth opportunities.
Prepare regular marketing and e-commerce performance reports.

Customer Experience
Ensure timely resolution of customer queries received through e-commerce and social media platforms.
Monitor customer feedback and recommend improvements to enhance customer satisfaction.
Support initiatives to improve online customer journey and retention.

Cross-Functional Coordination
Liaise with Sales, IT, Operations, and Product teams to ensure smooth execution of online activities.
Coordinate with external e-commerce partners, marketplaces, and marketing vendors as required.

Minimum Education, Experience, Skills & Language
Education
Bachelor's Degree in Marketing, Business Administration, Commerce, Digital Marketing, or a related discipline.
2 to 4 years of experience in Digital Marketing, E-commerce, or Marketing Operations.
Experience managing e-commerce platforms and social media channels.

Technical Skills
Knowledge of e-commerce platforms and online marketplaces.