E-Commerce Executive

Job Summary:

The E-commerce Executive is responsible for managing end-to-end digital marketing initiatives and client accounts across various e-commerce platforms. This role involves analyzing performance metrics, executing marketing strategies, and maintaining strong client relationships to ensure sustained business growth and operational excellence.

Job Responsibilities:

• Plan, implement, and optimize digital marketing campaigns across e-commerce marketplaces and online channels.
• Analyze campaign and sales performance using relevant metrics (e.g., ROI, CTR, conversion rates) and provide data-driven recommendations.
• Perform market research and competitor analysis to identify trends and opportunities.
• Develop and execute promotional strategies, including campaign planning, pricing, and bundles.
• Oversee the setup, optimization, and day-to-day management of client accounts across marketplaces and social media to ensure smooth operations and optimal account performance.
• Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement to ensure optimization of product and store presentation.
• Conduct regular meeting and provide timely updates to clients on their account sales performance, offering valuable insights for potential changes and improvements.
• Ensure client satisfaction by addressing complaints with care and identifying optimal solutions to resolve customer concerns.
• Develop and maintain relationships with clients to maintain a positive customer experience and repeat business.
• Coordinate with internal teams to ensure smooth end-to-end e-commerce operations.

Job Requirements:

• FRESH GRADUATES ARE WELCOME TO APPLY!
• Candidate must possess at least a Diploma in Business Studies/ Management/ Marketing/ E-Commerce/ Mass Communication, or equivalent.
• Experience in E-Commerce industry will be an added advantage.
• Required Language(s): English and Bahasa Malaysia.
• Basic understanding of major e-commerce marketplaces (Shopee, Lazada, and TikTok Shop) and Malaysia’s digital consumer and online shopping landscape.
• Basic understanding of using marketplace tools and features, including Shopee and Lazada seller/advertising platforms, TikTok Shop tools, ads managers, and platform analytics.
• Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights
• Demonstrates a high level of responsibility and organization, with the ability to prioritize tasks, manage deadlines, and consistently achieve results.
• Proficiency in Microsoft Office applications.
• Excellent communication, presentation, and stakeholder management skills.