E-Commerce Executive

Responsibilities

• Manage daily operations of Shopee, TikTok Shop, and EPOS platforms to ensure smooth sales processes
• Create and maintain accurate product listings, pricing, promotions, and detailed product information
• Upload new products with precise descriptions, images, and specifications to enhance customer experience
• Monitor inventory levels and coordinate timely stock replenishment with the warehouse team
• Process online orders, returns, exchanges, and refunds promptly to maintain operational efficiency
• Plan and execute marketplace campaigns, vouchers, bundles, and flash sales to boost sales performance
• Analyze store performance, sales trends, and competitor activities to inform strategic decisions
• Generate weekly and monthly sales and inventory reports to track business metrics
• Synchronize product pricing and inventory across all sales channels to ensure consistency
• Collaborate with the marketing team on product launches and promotional campaigns for maximum impact
• Respond to customer enquiries and resolve issues to maintain excellent customer satisfaction
• Support retail operations and perform ad hoc duties as assigned by management

Preferred competencies and qualifications

• Diploma or Degree in Business, Marketing, E-Commerce, or related discipline
• Minimum 1-2 years of relevant e-commerce experience
• Hands-on experience with Shopee, TikTok Shop, and EPOS platforms
• Good understanding of online marketplace operations and order fulfilment processes
• Proficient in Microsoft Excel and Microsoft Office applications
• Strong organizational, analytical, and problem-solving skills applied in fast-paced environments
• Ability to work independently and manage multiple tasks efficiently
• Experience in the beauty, retail, or FMCG industry is an advantage

Other Information

Benefits

• Competitive salary with performance-based incentives
• Staff discounts on beauty and lifestyle products
• Career advancement opportunities within a growing company
• Friendly and supportive working environment
• Training and professional development opportunities