E Commerce Executive

Job Description (JD)

E-commerce & Listings Executive

Position Overview

Dadus is seeking a proactive, detail-oriented, and tech-savvy E-commerce & Listings Executive to manage and optimize our digital presence across the company website, food delivery platforms, and online marketplaces. The ideal candidate will be responsible for ensuring accurate product listings, maintaining platform performance, supporting digital operations, and assisting with basic IT-related functions to drive online sales growth and customer satisfaction.

Key Roles & Responsibilities

1. Shopify Website Management

• Manage and maintain the company’s Shopify website on a daily basis.
• Create, update, and optimize product listings, including product descriptions, images, pricing, variants, and collections.
• Ensure all website content is accurate, up-to-date, and aligned with brand standards.
• Monitor product inventory synchronization and availability across channels.
• Coordinate with the Marketing and Design teams for banners, promotional campaigns, and content updates.
• Ensure a seamless customer experience by maintaining website functionality and navigation.

2. Marketplace & Food Aggregator Management

• Manage product and menu listings across food delivery platforms such as Swiggy and Zomato for all outlets.
• Update pricing, product availability, menu items, offers, and store timings as required.
• Maintain consistency in product descriptions, branding, and marketing content across all digital platforms.
• Coordinate with outlet teams to ensure accurate operational information is reflected online.
• Monitor platform compliance and resolve listing-related issues promptly.

3. Online Sales & Digital Growth

• Develop and implement strategies to improve online sales performance.
• Plan and execute targeted promotions, discounts, campaigns, and seasonal offers.
• Identify opportunities to increase visibility, customer engagement, and order volume.
• Collaborate with cross-functional teams to support marketplace growth initiatives and customer acquisition efforts.
• Assist in launching new products and promotional campaigns across digital channels.

4. Performance Monitoring & Optimization

• Monitor website and marketplace performance metrics, including traffic, conversions, sales, and customer engagement.
• Analyze sales trends and customer behavior to identify growth opportunities.
• Optimize listings and content to improve search visibility and conversion rates.
• Track customer feedback and ratings to enhance customer satisfaction.
• Prepare periodic reports with actionable insights and recommendations.

5. IT & Technical Support

• Provide basic IT support for office systems, online platforms, and digital tools.
• Troubleshoot website, marketplace, and platform-related issues.
• Coordinate with external technology vendors and service providers when required.
• Support implementation and monitoring of platform integrations, payment gateways, and digital tools.
• Ensure smooth functioning of digital operations and assist with technical problem resolution.

Required Qualifications

• Bachelor's Degree in any discipline.
• 1 to 3 years of experience in E-commerce Operations, Digital Listings, Marketplace Management, or related fields.
• Basic working knowledge of Shopify platform management.
• Familiarity with Swiggy, Zomato, and other online marketplaces is preferred.
• Strong analytical, organizational, and problem-solving skills.
• Good understanding of online sales processes and digital customer experience.
• Basic technical aptitude with the ability to troubleshoot operational issues.

Required Skills

• Shopify Website Management
• Product Listing & Catalog Management
• Marketplace Operations (Swiggy, Zomato)
• Data Management & Reporting
• MS Excel and Google Sheets
• Digital Marketing Coordination
• Technical Troubleshooting
• Communication & Team Collaboration
• Time Management & Attention to Detail

Language Requirements

• English
• Hindi
• Telugu

Key Performance Indicators (KPIs)

• Accuracy and completeness of product listings.
• Website uptime and content accuracy.
• Growth in online sales and order value.
• Improvement in conversion rates and customer engagement.
• Marketplace listing performance and visibility.
• Customer ratings and satisfaction metrics.
• Timely execution of offers, promotions, and platform updates.