E-Commerce Executive

We are seeking an E-commerce Executive to manage end-to-end E-commerce operations, including sales strategy, platform management, campaign execution, and cross-functional coordination. This role plays a key part in driving revenue growth and delivering an excellent customer experience across all online channels.

Key Responsibilities

1. Sales Strategy & Performance Management

• Develop and execute promotional strategies to drive online sales across platforms (Shopee, Lazada, Website, and partner platforms)
• Monitor and analyze sales performance (daily / weekly / monthly) and provide actionable insights
• Set sales targets, forecasts, and track KPIs for each campaign
• Analyze customer behavior and optimize offers and conversion strategies

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2. E-commerce Platform Management

• Manage online storefronts (Shopee, Lazada, Shop.Bedee, etc.)
• Ensure product listings are accurate, attractive, and up to date (pricing, content, visuals)
• Manage pricing strategy and promotional mechanics across platforms
• Oversee customer engagement (chat response, reviews, ratings)

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3. Order Fulfillment & Operations

• Oversee order processing from validation, packing, to delivery
• Coordinate with warehouse and logistics partners to ensure smooth operations
• Handle customer issues such as returns, refunds, and complaints

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4. Marketing & Content Coordination

• Work closely with agencies to develop content and campaign plans
• Prepare key visuals, product information, and campaign briefs
• Support major campaigns (e.g., Double Day, Flash Sale, Live Commerce)

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5. Financial Reconciliation & Reporting

• Monitor sales revenue, platform fees, and campaign costs
• Reconcile orders and invoices with the accounting team
• Ensure profitability by tracking cost vs. revenue performance

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6. Inventory Management

• Manage stock levels and ensure product availability
• Conduct periodic stock counts and analyze inventory movement
• Coordinate with procurement and warehouse teams

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7. Healthcare E-commerce & Partnerships

• Manage healthcare package sales on Shop Bedee and relevant platforms
• Collaborate with partners to develop joint promotions
• Handle corporate sales channels (Gift Sets, Wellness Packages)

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8. Business Development & Growth

• Identify new growth opportunities (new platforms, affiliates, KOLs, live commerce)
• Propose improvements to E-commerce strategy aligned with business goals
• Conduct competitor and market trend analysis

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Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field
• 2–5 years of experience in E-commerce or marketplace platforms
• Strong understanding of Shopee, Lazada, or similar platforms
• Strong analytical skills with experience in performance tracking tools
• Detail-oriented, proactive, and able to manage multiple tasks
• Willing and able to work on Saturday mornings as required to fulfill e-commerce orders in accordance with platform requirements.