E-COMMERCE EXECUTIVE

Responsibilities:

• Handle all e-commerce platforms related to new product listings, promotional mechanics, traffic acquisition, sales and conversion.
• Drive the sales performance of the e-commerce platforms to achieve KPIs.
• Communicate with other departments on visual and content preparation for e-commerce platforms.
• Collaborate with the Supply Chain team on demand planning to ensure adequate inventory levels and smooth order fulfillment.
• Monitor and process customer returns, refunds, and exchange requests across all e-commerce platforms while maintaining high service standards and platform compliance.
• Provide monthly analysis reports on sales, campaigns, and performance.
• Ensure positive and consistent customer experience across all e-commerce platforms by addressing issues promptly and implementing feedback.
• Manage relationships with external agencies to ensure timely participation in platform campaigns, effective advertising budget allocation, successful live streaming events, and affiliate marketing initiatives.
• Respond to customer enquiries via live chat in a timely and professional manner, including providing occasional after-hours support when required to ensure prompt customer service.
• Support warehouse team in operations (e.g packing) when necessary.
• Perform any ad-hoc tasks as assigned by the superior.

Requirements:

• Possess at least a Bachelor’s degree, Professional Degree in Marketing, Business, E- Commerce or equivalent.
• Have at least 1-3 years working experience in e-commerce.
• Experience in digital marketing is an added advantage.
• Ability to analyse data and derive actionable insights to optimise e-commerce strategies.
• High level of accuracy and attention to detail in managing product listings, campaigns, and reports.
• Demonstrate a self-starter mentality with the ability to handle multiple tasks simultaneously and a strong sense of urgency.
• Be a creative and strategic thinker with a strong customer orientation.
• Exhibit a sense of ownership and pride in performance and its impact on the company’s success.
• Show discipline in the execution and follow-up of campaigns.