E-Commerce Executive

We are seeking a motivated and detail-oriented E-Commerce Executive to support and grow our online presence across various platforms such as Shopee, Lazada, and TikTok Shop. This role involves managing product listings, assisting in digital marketing campaigns, analyzing performance data, and engaging with customers. The ideal candidate has a strong interest in e-commerce, understands online consumer behavior, and is comfortable working across multiple digital tools and platforms.

Product Listing & Content Management

• Create, maintain, and optimize product listings across all platforms (Shopee, Lazada, TikTok Shop, Instagram Shop, etc.).

• Ensure product information (titles, descriptions, specs, prices) is accurate and SEO-friendly.

• Monitor and update stock levels and pricing in real time.

• Independently produce basic promotional content (banners, product photos, short-form video) using tools such as Canva or CapCut, and brief the design team for higher-production assets.

Order Fulfillment & Logistics Coordination

• Process and track customer orders, returns, and replacements at the operational/backend level.

• Liaise with logistics, warehouse, and sales teams to ensure smooth dispatch and delivery.

• Flag delivery issues (late shipments, wrong items, damages) to the CS team and logistics/warehouse for resolution.

Marketing & Campaign Execution

• Plan and execute promotions across all e-commerce platforms — including flash sales, vouchers, bundles, and live-selling events (TikTok Live / Shopee Live) — to meet monthly sales targets.

• Set up and run paid ad campaigns (Shopee Ads, TikTok Ads, Meta Ads); monitor performance daily and adjust targeting/budget to improve conversion rate and ROI.

• Upload campaign assets and schedule promotions ahead of key sales dates (e.g. 9.9, 11.11, 12.12).

Affiliate & Creator Management

• Recruit, onboard, and manage affiliates, KOLs/KOCs, and creators through platform affiliate programs (e.g. Shopee Affiliate Program, TikTok Shop Affiliate/Creator Marketplace).

• Set and manage commission structures, product seeding/sample requests, and affiliate agreements in line with company guidelines.

• Track affiliate performance (sales generated, conversion rate, GMV contribution) and identify and nurture top-performing partners.

• Coordinate affiliate-driven content and livestreams, ensuring brand guidelines and messaging are followed.

• Manage affiliate commission payouts/reconciliation and resolve disputes.

• Continuously source and pitch new affiliate and influencer partnerships to expand reach.

Performance Tracking & Reporting

• Track KPIs such as sales conversion rate, GMV growth, affiliate-driven sales as a share of total sales, campaign ROI, and ad spend efficiency, against agreed targets (to be set by management).

• Prepare weekly/monthly reports for internal analysis and strategic planning.

• Track competitor pricing, trends, and promotions to keep the company competitive.

• Suggest process and workflow improvements based on sales and campaign data.

Administrative & Platform Support

• Maintain accurate customer records and documentation.

• Work with the sales and marketing team on ideas to move slow-selling inventory.

• Support data entry, reports, and presentation creation using Microsoft 365, Google Docs/Sheets, and WPS Office.

• Assist with backend platform tasks (order tracking, inventory sync, voucher settings, etc.).

• Support other team members with administrative tasks as needed.

What We Offer

• Basic Salary: RM3,000
• Commission: up to 1% of GMV growth
• Claims: Meal claim up to RM60, Parking claim up to RM100, Public transport claim up to RM50
• Flexible Working Hours: Mon–Fri, 9am–6pm / 10am–7pm (flexible start time), Sat 9am–1pm
• Hybrid Work Arrangement: Work-from-home every Wednesday and Saturday
• Public Holidays: Work-from-home on public holidays not observed by the company
• Annual Increment: Based on job performance and title progression
• Location: Razak City Residence, Sungai Besi, Kuala Lumpur