E-Commerce Executive

1. E-Commerce Management & Strategy

• Manage and optimize online stores across platforms (Shopee, Lazada, TikTok Shop and company website).

• Develop and implement e-commerce strategies to increase brand visibility, traffic, and online sales.

• Act as the key person to manage new e-commerce channels and drive incremental sales growth.

• Coordinate with marketing and product teams to align e-commerce activities with the marketing calendar and business objectives.

2. Campaign Planning & Execution

• Plan and execute online campaigns, flash sales, and promotional activities to drive traffic and conversion.

• Manage paid advertisements, affiliate marketing, live streams, and other digital marketing initiatives.

• Collaborate with marketing teams to develop digital assets and social media integration.

3. Platform & Partner Coordination

• Liaise with appointed e-commerce fulfillment partners on pricing principles, order management, delivery arrangements, and stock coordination.

• Work closely with internal production and third-party logistics providers to ensure smooth and timely order fulfillment.

4. Customer Experience & Retention

• Handle customer inquiries, reviews, and after-sales feedback to ensure excellent service.

• Enhance customer experience through improved website UI/UX, efficient customer support, and loyalty programs.

5. Data Analysis & Reporting

• Monitor daily sales performance and analyze key metrics such as sales trends, traffic, and conversion rates.

• Generate regular reports to evaluate campaign effectiveness and identify areas for improvement.

• Track market trends and competitor activities to identify new opportunities for business growth.

6. Inventory & Operations Coordination

• Coordinate inventory planning and stock availability, especially during campaigns and promotions.

• Ensure smooth operations in logistics, order fulfillment, and returns management.

• Support cross-functional collaboration between marketing, sales, and operations teams.

Requirements:

-Diploma or Degree in Marketing, Business, or related field.

-Minimum 2 years of experience in e-commerce management or digital marketing.

-Familiar with online platforms such as Shopee, Lazada, TikTok Shop, and Shopify.

-Strong analytical, communication, and project management skills.

-Proficient in Microsoft Excel and e-commerce analytics tools.