E-COMMERCE EXECUTIVE

About the role

We are seeking an E-Commerce Executive to join our dynamic team at Kara Marketing (M) Sdn Bhd. This is a full-time position based in Puchong, Selangor, offering an exciting opportunity to drive our online presence and contribute to the growth of our e-commerce operations for non-food category. The E-commerce Executive will handle the day-to-day operational execution, store maintenance, and campaign alignment. This role is highly execution-focused, ensuring that product listings are optimized, stock numbers are accurate, customer chats are answered promptly, and platform campaign mechanisms are flawlessly deployed. The ideal candidate is data-driven, operationally agile, and deeply familiar with the merchant backends of Malaysia's leading e-commerce marketplaces.

Key responsibilities

• Daily Store Operations & Content Management

· Manage everyday backend operations on Shopee Seller Centre, Lazada Center, and TikTok Shop Seller Center.

· Upload, update, and optimize product listings (titles, images, descriptions, and variant sets) following SEO best practices and principal brand guidelines.

· Coordinate with creative teams to upload banners, set up store decorations, and ensure vouchers/promotions are correctly displayed on visual banners.

• Campaign Execution & Promotion Setup

· Nominate and register SKUs for marketplace-driven programs (Flash Sales, Shocking Sales, Daily Discoveries).

· Set up platform discount mechanisms, including add-on deals, bundle deals, follow-prizes, and storewide voucher codes.

· Execute dynamic setups for Mega Campaigns to ensure promotions activate flawlessly on the stroke of midnight.

• Stock, Logistics & Order Processing

· Monitor stock-to-sales data daily and sync with warehouse teams to avoid listing stockouts during peak promotional windows.

· Track pending and unfulfilled orders, collaborating with logistics partners to maintain optimal fulfillment SLAs.

· Manage product returns, missing parcel claims, and platform dispute settlements according to marketplace policy.

• Customer Experience & Affiliate Maintenance

· Maintain premium customer service metrics by ensuring high chat response rates, fast reply times, and positive review generation.

· Monitor the affiliate backend on TikTok Shop, managing free sample distributions to creators and monitoring basic affiliate generation parameters.

· Address product feedback and reviews to uphold store ratings and secure premium statuses (e.g. Shopee Preferred benchmarks).

• Performance Analytics & Data Extraction

· Extract weekly and monthly data from platform analytics portals (Shopee Business Insights, Lazada Business Advisor) to monitor traffic, conversion rates, and basket size metrics.

· Compile routine operational sheets to assist the E-commerce Manager in preparing quarterly reviews and joint business plans for brand principals.

What we're looking for

• Diploma or Bachelor's Degree in Business, Marketing, or a related field
• 1–3 years of hands-on experience managing seller backends on Shopee, Lazada, or TikTok Shop; fresh graduates with a strong e-commerce internship background are also welcome to apply
• Familiarity with setting up seller tools such as vouchers, promotional bundles, and flash sales.
• Proficient in data analysis, with the ability to use analytics tools to track and interpret sales performance metrics
• High attention to detail, with the ability to manage repetitive product data entries and pricing calibrations accurately, ensuring no critical pricing rules are missed
• Willingness to monitor shop performance and participate in campaign launches, including midnight launches during major retail sale periods
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines effectively