E Commerce Executive

Spotstyl is a premium e-commerce brand focused on pure mulberry silk products. We are looking for an organised, dependable person to manage our day-to-day e-commerce operations, customer support, inventory and production coordination. Key Responsibilities.

Process and manage daily orders across Shopify and Nykaa Fashion.

Conduct a daily video verification with the packaging team to ensure correct items and quantities are packed.

Manage customer support across WhatsApp, Instagram DMs and support email.

Resolve returns, exchanges, cancellations, delivery issues and customer escalations.

Manage Delhivery courier platform, including shipments, tracking, failed deliveries and follow-ups.

Update pricing, inventory and product availability across Shopify and Nykaa Fashion.

Maintain accurate SKU-wise stock, raw material and production records.

Coordinate with tailors, vendors and the packaging team for production and replenishment.

Flag low stock, delays or operational issues proactively.

Share a daily report with the Founder and escalate any issues requiring intervention.

Who We're Looking For

Prior experience in e-commerce operations, order processing or marketplace management.

Experience with Shopify preferred.

Experience with Nykaa Fashion, Myntra, Amazon or similar platforms is a plus.

Comfortable managing courier and logistics platforms.

Strong customer communication and problem-solving skills.

Comfortable coordinating with tailors, vendors and packaging teams.

Good working knowledge of Excel/Google Sheets.

Highly organised, detail-oriented and reliable.

Able to independently manage daily operations in a remote setup The person should take ownership of the complete operational journey from order received packing verification dispatch delivery tracking customer support returns/exchanges, while keeping inventory and production organised.