E-Commerce Executive

About the role

We are looking for a detail-oriented, reliable E-Commerce Executive to oversee the day-to-day backend operations across our multi-brand marketplace stores (Shopee, Lazada, TikTok Shop, and Shopify). This role bridges digital marketing and fulfillment: you will maintain daily store activity, process orders and returns, manage listing content, configure promotional campaigns, and keep accurate sales tracking. A proactive mindset and operational agility are essential, including stepping in to assist with hands-on fulfillment when necessary.

Key responsibilities

• Maintain daily active status across all brand stores and marketplace seller centers (Shopee, Lazada, TikTok Shop, and Shopify)
• Process incoming orders daily: generate picklists by Order ID, verify order details, and coordinate with the fulfillment team
• Handle return and refund requests end-to-end: liaise with customers and store/warehouse teams to investigate, verify, and resolve claims in accordance with company policy
• Conduct routine catalog audits across all active SKUs to identify opportunities for optimization (titles, descriptions, product specifications, images, and video assets)
• Coordinate with the Marketing team to request, retrieve, and implement creative assets and product information updates
• Execute campaign setups: upload promotional banners, set discount pricing, and configure platform vouchers across all channels based on marketing calendar plans
• Record daily order and transaction data into internal tracking sheets, maintaining separate reporting formats for the Digital and Retail/Store teams
• Adjust daily sales figures promptly to account for approved returns, cancellations, or refunded orders
• Reconcile brand sales figures weekly to prepare comprehensive performance reports for Monday team reviews
• Serve as primary operational support during peak sales periods or warehouse team leave, assisting with physical pick-and-pack fulfillment, parcel labeling, and handover to logistics couriers

About you

• Minimum 1–2 years of hands-on experience managing backend seller portals (Shopee Seller Centre, Lazada Seller Center, TikTok Shop Seller Center, or Shopify)
• Proficiency in Microsoft Excel / Google Sheets (VLOOKUP, basic formulas, data entry, and sales reconciliation)
• Familiarity with marketplace campaign mechanics (vouchers, bundle deals, flash sales)
• High attention to detail: capable of managing multi-store, multi-SKU portfolios without mixing up brand inventories or pricing
• Team-oriented and flexible: comfortable working cross-functionally between digital marketing, physical store teams, and warehouse operations
• Willing and able to support warehouse/store pick-and-pack tasks during leave coverage or major campaign surges
• Clear verbal and written communication skills to handle customer inquiries, return disputes, and internal coordination

Benefits

• Exposure to multi-brand, multi-channel e-commerce management
• Collaborative and supportive team environment
• Medical and annual leave benefits
• Staff purchase discounts across company brands