E-Commerce Executive

Key Responsibilities

• Manage daily operations of e-commerce platforms such as Shopee, Lazada, TikTok Shop, Shopify, and the company website.
• Create, update, and optimize product listings, including product descriptions, images, pricing, and promotions.
• Monitor orders, inventory levels, product availability, and fulfillment processes.
• Plan and execute online campaigns, promotions, vouchers, and sales events.
• Monitor sales performance, traffic, conversion rates, and other key e-commerce metrics.
• Prepare regular sales and performance reports and provide recommendations for improvement.
• Coordinate with warehouse, logistics, customer service, marketing, and finance teams to ensure smooth operations.
• Respond to customer inquiries, reviews, and feedback through online platforms when required.
• Conduct competitor and market research to identify new opportunities and trends.
• Support digital marketing activities, including social media, paid advertising, and marketplace campaigns.
• Ensure product information, pricing, promotions, and brand presentation are accurate and consistent across all online channels.
• Work with marketplace representatives and external partners when necessary.
• Identify operational issues and implement improvements to increase sales and customer satisfaction.