E Commerce Executive

Job Summary:

We are looking for an E-Commerce Operations Manager to manage and optimize the day-to-day operations of our online business across marketplaces and our D2C website. The role involves managing product listings, inventory, orders, returns, marketplace operations, promotions, and overall e-commerce performance while ensuring smooth coordination between internal teams, warehouses, vendors, and marketplace partners.

Key Responsibilities

1. Marketplace Management

Manage day-to-day operations across platforms such as Amazon, Flipkart, Myntra, Ajio, Meesho, etc.

Maintain and optimize product listings, titles, descriptions, attributes, images, pricing, and catalog information.

Monitor marketplace account health, seller performance, ratings, cancellations, returns, and customer complaints.

Coordinate with marketplace support teams to resolve operational issues.

2. Order & Fulfillment Management

Monitor daily orders across all sales channels.

Coordinate with warehouse and dispatch teams to ensure timely order processing.

Track order accuracy, dispatch timelines, RTO, cancellations, and delivery issues.

Identify operational gaps and implement corrective actions.

3. Inventory Management

Monitor inventory across marketplaces, Shopify, and warehouse.

Maintain accurate stock levels and prevent overselling or stock-outs.

Coordinate stock transfers and replenishment.

Track fast-moving and slow-moving products.

4. Sales & Performance Monitoring

Prepare daily/weekly/monthly e-commerce performance reports.

Track sales, orders, conversion rate, AOV, returns, cancellations, RTO, and profitability.

Analyze product and channel performance and identify opportunities for improvement.

Monitor competitors, pricing, promotions, and marketplace trends.

5. Promotions & Campaigns

Coordinate marketplace promotions, deals, coupons, and seasonal campaigns.

Ensure correct pricing and inventory availability during campaigns.

Work with marketing/design teams for banners, creatives, product content, and promotional assets.

6. Returns & Customer Experience

Monitor returns, refunds, exchanges, and customer complaints.

Analyze return reasons and identify recurring product or operational issues.

Coordinate with customer support and warehouse teams to resolve issues efficiently.

Required Skills

Strong understanding of e-commerce operations

Experience with Amazon, Flipkart, and other marketplaces

Inventory and order management

Marketplace catalog management

Excel / Google Sheets

Data analysis and reporting

Problem-solving and operational planning

Vendor and logistics coordination

Good communication and team-management skills

Ability to manage multiple marketplaces simultaneously

Key Performance Indicators (KPIs)

Sales growth

Order fulfillment rate

Order accuracy

Inventory accuracy

Return & RTO reduction

Cancellation rate

Marketplace account health

Product listing accuracy

Dispatch TAT

Customer satisfaction

Marketplace and D2C profitability

Experience: 25+ years in E-commerce Operations / Marketplace Management

Preferred: Fashion, Apparel, Lifestyle, Retail or D2C experience

The role is ideal for someone who can manage the entire e-commerce operational cycle — from product listing and inventory to order fulfillment, marketplace performance, returns, reporting, and continuous improvement.