E-commerce Executive

Job Description Ecommerce Executive

Position: Ecommerce Executive

Department: E-commerce / Operations

Employment Type: Full-time

Marketplace Operations

• Manage day-to-day operations on Amazon Seller Central, Flipkart Seller Hub, Blinkit, and Swiggy Instamart.
• Create, update, and optimize product listings, including titles, images, descriptions, and pricing.
• Monitor listing health, suppressed listings, and resolve marketplace errors promptly.

Order & Inventory Management

• Monitor inventory levels across multiple marketplaces and coordinate restocking to avoid stockouts or overstocking.
• Reconcile inventory data between the warehouse and marketplace dashboards.
• Coordinate with internal teams to ensure smooth order processing.

Logistics & Coordination

• Coordinate with logistics and courier partners regarding delivery delays, returns, and RTOs.
• Coordinate with warehouse and packing teams for timely order fulfillment.
• Track shipment status and resolve delivery-related issues.

Reporting & Analysis

• Prepare and analyze basic sales, inventory, and marketplace performance reports.
• Track key metrics such as sales, returns, ratings, and account health.
• Assist in preparing weekly and monthly performance reports for management.

Customer & Account Health

• Monitor customer reviews, ratings, and queries and escalate issues when required.
• Ensure compliance with marketplace policies and maintain good account health.
• Handle basic customer service and return-related queries on marketplace platforms.