E-Commerce Executive

Company: MGM Muthu Hotels

Location: Work from Home – India

Market: UK Operations

Employment Type: Full-time

About the Company

MGM Muthu Hotels is an international hospitality group with a portfolio of hotels across multiple destinations. The role will support the group's UK hotel operations, with a focus on strengthening online distribution, e-commerce performance and revenue generation.

About the Role

We are looking for an experienced E-Commerce Manager to manage and optimize the online presence and distribution of MGM Muthu Hotels' UK properties.

The role will be responsible for managing OTAs, online travel platforms, hotel e-commerce channels, rates, availability, promotions and online content , while working closely with Revenue, Sales and hotel teams to maximize online revenue and maintain rate and inventory accuracy.

This is a Work-from-Home opportunity based in India , supporting UK operations and requiring flexibility to work in line with UK business requirements.

Key Responsibilities

• Manage the online distribution and e-commerce activities for MGM Muthu Hotels' UK properties.
• Manage and monitor major OTA and online travel channels to ensure accurate rates, availability and inventory.
• Maintain and update hotel rates, room types, packages, promotions and booking conditions across online channels.
• Monitor online hotel content, including room descriptions, images, facilities, policies and other property information.
• Conduct regular checks of OTA listings to identify rate, availability, content or inventory discrepancies.
• Coordinate with Revenue and Sales teams on pricing strategies, promotions, offers and inventory availability .
• Monitor competitor pricing, market trends and online positioning.
• Support revenue optimization through effective management of online channels and promotional opportunities.
• Review OTA performance and identify opportunities to improve bookings, revenue and online visibility.
• Track and analyse key e-commerce and distribution metrics and prepare regular reports for management.
• Monitor channel performance, booking trends, cancellation patterns and revenue contribution.
• Coordinate with hotel and operational teams to ensure online information accurately reflects the actual hotel offering.
• Identify and resolve issues related to OTA connectivity, rate loading, inventory or online bookings.
• Work with relevant technology/channel partners to resolve distribution-related issues.
• Ensure consistency of rates and offers across different online platforms.
• Support the implementation of new online promotions, campaigns and commercial initiatives.
• Prepare weekly/monthly e-commerce performance reports and provide actionable insights to management.

Required Skills & Experience

• 4–8 years of experience in Hotel E-Commerce, Revenue Management, OTA Management, Online Distribution or a closely related hospitality function.
• Strong experience managing OTA channels and online hotel distribution .
• Previous experience working with hotel room inventory, pricing, promotions and availability.
• Strong understanding of hotel revenue management and online distribution .
• Experience with major OTA platforms and/or hotel channel management systems.
• Strong analytical and reporting skills.
• Advanced MS Excel skills.
• Ability to analyse market trends, competitor rates and online performance.
• Strong attention to detail, particularly regarding rates, inventory and online content.
• Good communication and coordination skills.
• Ability to work independently in a remote environment and coordinate with teams across different locations.
• UK hospitality market experience will be an advantage.