E-Commerce Executive

Company: Gotails (Goyal Pulveriser and Chemicals Private Limited)
Location: Nagpur, Maharashtra
Job type: Full-time, on-site

About Us

Gotails is a Nagpur-based pet care brand making cat litter and pet shampoos, with a pet food range coming soon. We sell through online marketplaces and our own website, gotails.in, and we're growing fast. We're looking for an e-commerce executive who can keep orders moving from the warehouse to the customer without delays.

Role Overview

You'll manage the full dispatch cycle for our e-commerce orders: processing orders, packing, courier coordination, tracking and handling returns. You'll work closely with our warehouse and sales teams to keep deliveries on time and customer complaints low.

Key Responsibilities

• Process daily orders from marketplaces (Amazon, Flipkart, etc.) and our website
• Plan and manage dispatches, and ensure orders are packed correctly and shipped within SLA
• Coordinate with courier and logistics partners, and handle pickups and delays
• Track shipments and update customers and internal teams on status
• Manage returns, replacements and damage or loss claims with courier partners
• Maintain dispatch records, inventory updates and daily MIS reports
• Keep marketplace seller panels up to date (order status, stock, listings, ratings)
• Coordinate with the warehouse on stock availability, packaging material and labelling
• Resolve customer queries related to delivery and order issues

Requirements

• 3+ years of experience in dispatch, logistics or e-commerce order fulfilment
• Hands-on experience with marketplace seller portals and shipping aggregators
• Good knowledge of courier operations.
• Proficiency in MS Excel / Google Sheets and basic reporting
• Strong coordination, follow-up and problem-solving skills
• Working knowledge of Hindi and English.
• Graduate in any stream (preferred)

Good to Have

• Experience with E-commerce
• Familiarity with GST invoicing and e-way bills
• Experience with inventory or ERP software

What We Offer

• Competitive salary, based on experience
• Opportunity to grow with a fast-growing pet brand
• Supportive, hands-on work environment

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person