E-Commerce Executive

E-commerce Executive is to support and grow our online business across Shopee, Lazada, and TikTok Shop. You will assist in executing e-commerce strategies, managing online stores, running campaigns, and helping improve sales and customer experience.

Key Responsibilities:

Ecommerce Operations & Platform Management

• Assist in managing Shopee, Lazada, and TikTok Shop stores.
• Support product listings, pricing, promotions, and campaigns (Mega Campaigns, Flash Sales, Brand Days, Live Commerce).
• Monitor store performance, reviews, and ratings.
• Ensure compliance with platform policies, maintain healthy seller metrics, and manage store reviews.

Sales & Performance Support

• Help track revenue, sales, and key performance metrics (traffic, conversion, AOV, ROAS).
• Support inventory management with Finance and Supply Chain teams.
• Assist in analyzing campaigns to identify opportunities for growth.

Digital Marketing & Traffic Growth

• Support platform advertising and paid campaigns (Shopee Ads, Lazada Sponsored Solutions, TikTok Ads).
• Help drive traffic through influencer collaborations and marketing initiatives.
• Align online promotions with brand marketing plans.

Customer Experience & Operations

• Ensure smooth order fulfillment and delivery processes.
• Monitor customer feedback and returns to improve satisfaction.
• Assist in process improvements and operational efficiency.

Requirements & Qualifications:

• Bachelor’s Degree in Business, Marketing, E-Commerce, or related field.
• 1–2 years of experience in E-commerce, preferably with Shopee, Lazada, or TikTok Shop.
• Familiarity with e-commerce operations, digital marketing, and platform tools.
• Proficiency in Microsoft Excel (Pivot Tables, Data Analysis, Formatting, VLOOKUP/XLOOKUP) for sales tracking and performance reporting.
• Analytical, detail-oriented, and results-driven.
• Strong communication and teamwork skills.

Key KPIs:

• Platform sales and profitability.
• Conversion rate, ROAS, and campaign performance.
• Inventory management and order fulfillment efficiency.
• Customer ratings and repeat purchase rate.

Work Location: In person