E-Commerce Executive

Job Summary

We are looking for a proactive and detail-oriented E-Commerce Executive to manage and grow Optorium’s online sales channels. The candidate will be responsible for product listing, order management, website coordination, customer support, inventory updates, and ensuring smooth day-to-day e-commerce operations.

Key Responsibilities

* Manage daily operations of the Optorium e-commerce website and online marketplaces.

* Ensure all product information is accurate, updated, and presented professionally.

* Monitor and process online orders, cancellations, returns, exchanges, and refunds.

* Coordinate with the Inventory, Sales, Dispatch, and Customer Service teams for timely order fulfilment.

* Monitor online inventory and ensure stock availability is accurately updated.

* Track daily online sales, orders, revenue, returns, cancellations, and other key performance metrics.

* Prepare daily/weekly/monthly e-commerce performance reports.

* Coordinate with the digital marketing team for promotions, offers, campaigns, and product visibility.

* Monitor website performance, product availability, pricing, and promotional banners.

* Respond to online customer queries and coordinate with the concerned team for quick resolution.

* Identify best-selling and slow-moving products and share insights with the management team.

* Ensure proper tagging, categorisation, and organisation of products on the website.

* Coordinate with logistics/courier partners to ensure timely delivery and resolve delivery-related issues.

* Monitor customer reviews and feedback and coordinate for appropriate action.

* Support promotional activities and seasonal campaigns to increase online sales.

* Maintain proper records of orders, returns, refunds, and customer issues.

* Identify operational gaps and suggest improvements to increase e-commerce sales and customer experience.

Required Skills

* 1–3 years of experience in E-commerce Operations preferred.

* Experience with Shopify or other e-commerce platforms.

* Basic knowledge of product listing and catalogue management.

* Good understanding of online order processing, returns, refunds, and inventory management.

* Good Excel/Google Sheets skills.

* Strong communication and coordination skills.

* Good attention to detail and ability to identify errors in product information.

* Ability to analyse basic sales and performance reports.

* Ability to work independently and manage multiple tasks.

* Knowledge of eyewear/fashion retail will be an added advantage.

Qualification

Education: Any Graduate

Preferred: B.Com / BBA / MBA

Salary

₹15,000 – ₹30,000 per month, depending on experience and skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person