E-Commerce Executive

• Manage day-to-day operations of e-commerce marketplaces in KSA.
• Manage marketplaces such as: Amazon Saudi Arabia/ Noon/ Company website/ Other relevant Saudi marketplaces.
• Create and maintain product listings.
• Ensure product titles, descriptions, specifications, images, prices, SKUs and barcodes are accurate.
• Upload new products and update existing listings.
• Monitor listing quality and resolve suppressed/inactive listings.
• Maintain correct selling prices and promotional prices.
• Coordinate online campaigns, promotions, discounts and marketplace events.
• Monitor competitor pricing and market activity.
• Track daily sales and marketplace performance.
• Monitor stock availability and prevent overselling.
• Coordinate inventory availability between ERP, warehouse, 3PL and marketplaces.
• Ensure online inventory is accurately synchronized.
• Coordinate order fulfilment with warehouse and 3PL teams.
• Monitor pending, delayed and cancelled orders.
• Coordinate last-mile delivery operations.
• Handle reverse logistics, customer returns, replacements and refunds.
• Coordinate damaged or defective product returns.
• Work closely with Customer Care and Service teams for after-sales issues.
• Coordinate spare-parts/service cases where applicable.
• Monitor seller performance metrics.
• Maintain marketplace account health.
• Resolve marketplace claims, penalties and operational issues.
• Support payment and settlement reconciliation with Finance.
• Prepare daily, weekly and monthly e-commerce sales reports.
• Analyze sales by SKU, category, marketplace and promotion.
• Identify slow-moving and fast-moving products.
• Recommend stock replenishment and promotional actions.
• Assist with new product launches.
• Coordinate ERP integration with e-commerce platforms.
• Support testing of marketplace, warehouse and ERP integrations.
• Maintain accurate order and customer-related data.
• Ensure compliance with marketplace policies and company procedures.

Key Performance Indicators – KPIs

The E-Commerce Executive will be measured on:

• Monthly online sales
• Sales growth
• Marketplace account health
• Order fulfilment rate
• Order cancellation rate
• On-time dispatch rate
• On-time delivery rate
• Stock availability
• Return rate
• Refund processing time
• Listing accuracy
• Number of active SKUs
• Marketplace rating
• Inventory synchronization accuracy
• Promotional campaign performance
• Customer complaint resolution
• Payment reconciliation accuracy

Desired Candidate Profile

• Bachelor's degree in Business Administration, E-Commerce, Marketing, IT or related field.

• Minimum 2–4 years of e-commerce marketplace experience.

• Experience with Amazon and/or Noon is strongly preferred.

• Previous experience in the Saudi Arabian e-commerce market is preferred.

• Good understanding of:

  • Marketplace operations
  • Product listing
  • Order management
  • Inventory management
  • Fulfilment
  • 3PL operations
  • Last-mile delivery
  • Returns and reverse logistics

• Strong Microsoft Excel skills.

• Experience working with ERP systems.

• Strong analytical and reporting skills.

• Ability to work with large numbers of SKUs.

• Excellent attention to detail.

• Good communication skills in English.

• Arabic language capability will be an advantage.

• Ability to coordinate with multiple departments and external vendors.

Preferred Industry Experience- Experience in one or more of the following will be advantageous:

• Consumer electronics/Home appliances/Kitchen appliances/Luggage-Handbags/Lifestyle products/FMCG/Online retail