E-Commerce Executive

Job Description: E-Commerce Executive

Job Title: E-Commerce Executive
Department: Sales & E-Commerce
Experience: 1–3 Years (Preferred)
Qualification: Graduate in any discipline; a degree in Business Administration, Marketing, or E-Commerce is preferred.

Job Summary

We are looking for a proactive and detail-oriented E-Commerce Executive to manage online sales operations, product listings, marketplace accounts, order processing, inventory synchronization, and customer support. The ideal candidate should have hands-on experience with e-commerce platforms, product catalog management, and online sales optimization.

Key Responsibilities

• Manage daily operations across e-commerce platforms such as Amazon, Flipkart, IndiaMART, Meesho, and the company website, as applicable.
• Create, upload, and maintain product listings with accurate titles, descriptions, specifications, images, pricing, and keywords.
• Manage product catalogs, categories, SKUs, stock availability, and product attributes.
• Process online orders, coordinate dispatches, and ensure timely delivery.
• Monitor inventory levels and coordinate with the store and purchase departments to maintain stock accuracy.
• Update product prices, offers, discounts, and promotional campaigns.
• Monitor order status, cancellations, returns, refunds, and replacement requests.
• Respond to customer queries and resolve complaints related to products, orders, and deliveries.
• Track marketplace performance, sales reports, returns, and customer feedback.
• Coordinate with logistics partners, warehouse staff, accounts, and sales teams.
• Monitor product visibility, search rankings, and listing quality to improve online sales.
• Assist in marketplace advertising, promotional activities, and sales growth initiatives.
• Maintain accurate records of orders, invoices, payments, commissions, and marketplace settlements.
• Ensure compliance with marketplace policies and maintain up-to-date product information.

Required Skills & Knowledge

• Practical knowledge of e-commerce platforms and online marketplace operations.
• Experience in product listing, catalog management, SKU creation, and inventory updates.
• Good knowledge of MS Excel, Google Sheets, and online reporting tools.
• Understanding of product descriptions, SEO keywords, pricing, and digital merchandising.
• Knowledge of order management, returns, refunds, and logistics coordination.
• Basic understanding of online payments, marketplace commissions, GST invoices, and settlement reconciliation.
• Good communication, coordination, and problem-solving skills.
• Strong attention to detail and the ability to manage multiple tasks efficiently.

Preferred Experience

• Experience managing Amazon Seller Central, Flipkart Seller Hub, IndiaMART, or similar platforms.
• Experience in hardware, industrial products, tools, building materials, or technical product categories is an advantage.
• Familiarity with product photography, image editing, and content optimization.
• Knowledge of marketplace advertising and sales performance analysis.

Key Performance Indicators (KPIs)

• Growth in online sales and order volume.
• Accuracy and completeness of product listings.
• Order processing and dispatch turnaround time.
• Inventory accuracy and reduction in order cancellations.
• Reduction in returns caused by incorrect product information.
• Customer satisfaction and response time.
• Timely reconciliation of marketplace payments and settlements.

How to Apply

Interested candidates may share their updated resume on 8445882877 or [email protected], relevant marketplace experience, current salary, and expected salary.

Preference will be given to candidates with hands-on experience in e-commerce operations, product catalog management, and online sales, particularly in the hardware or industrial products industry.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person