E-commerce Executive

Job Summary

We are looking for a motivated and detail-oriented E-commerce Executive to manage and optimize our online sales channels. The successful candidate will be responsible for maintaining product listings, processing online orders, monitoring inventory, coordinating deliveries, and supporting digital marketing activities to improve online sales and customer satisfaction.

Key Responsibilities

• Manage and update product listings, descriptions, images, and pricing on e-commerce platforms.
• Process online orders, payments, returns, and exchanges.
• Monitor stock availability and coordinate with warehouse and inventory teams.
• Ensure timely order fulfillment and delivery in coordination with logistics partners.
• Respond to customer inquiries and resolve online shopping issues.
• Monitor website performance, sales reports, and customer behavior.
• Coordinate promotional campaigns, discounts, and seasonal offers.
• Support digital marketing activities, including social media, email marketing, and online advertising.
• Ensure product information and website content are accurate and up to date.
• Analyze sales performance and recommend improvements to increase conversion rates and revenue.
• Coordinate with sales, marketing, warehouse, and customer service teams.

Qualifications and Skills

• Bachelor's degree or diploma in Business Administration, Marketing, E-commerce, or a related field.
• Experience in e-commerce, online sales, or digital retail is preferred.
• Knowledge of e-commerce platforms such as Shopify, WooCommerce, Amazon, or other online marketplaces.
• Basic understanding of digital marketing, SEO, and online advertising.
• Strong communication, organizational, and problem-solving skills.
• Good knowledge of Microsoft Excel and sales reporting.
• Ability to multitask and work in a fast-paced environment.

Work Location: In person