E-Commerce Executive

Fulfilment Coordinator

Role Overview

Responsible for managing day-to-day operational workflows across inventory, fulfilment, and backend ecommerce systems. The ideal candidate has hands-on experience with Shopify, a strong operational mindset, and preferably a background in the beauty or retail industry.

Key Responsibilities:

Order Fulfilment

§ Manage and maintain product data, inventory levels, and order flows across Shopify.

§ Coordinate fulfilment processes and troubleshoot order issues to ensure timely shipments.

§ Track order progress, addressing delays or discrepancies proactively.

§ Prepare shipping labels and documentation using standard logistics platforms.

§ Conduct routine QA checks to ensure data accuracy and consistency across systems.

§ Collaborate with warehouse staff to ensure accurate picking, packing, and dispatch.

§ Collaborate with cross-functional teams including marketing, and finance to streamline operations.

§ Communicate with carriers to schedule pickups and resolve delivery issues.

§ Maintain fulfilment logs, KPIs, and daily operational reports.

§ Report operational insights (inventory, order status, etc.).

§ Ensure compliance with company policies, safety standards, and shipping regulations.

§ Update internal systems with order, inventory, and shipping data.

§ Update order status in Shopify backend to reflect current fulfilment stage.

§ Perform engraving on products as required.

§ Wrap products for gifting according to company standards.

Inventory Management

§ Execute SKU updates, product launches, and tasks supporting the ecommerce calendar.

§ Monitor stock levels, incoming POs, and supplier timelines.

§ Verify stock availability and report discrepancies, low stock, or damaged items.

§ Coordinate with warehouse and inventory teams to resolve discrepancies.

§ Assist in stock transfers, cycle counts, and warehouse organization as needed.

Inventory Auditing

§ Conduct scheduled and ad-hoc inventory audits across physical stock and system records to ensure alignment between Shopify, and warehouse counts.

§ Identify and investigate root causes of inventory variances, including shrinkage, mis-picks, receiving errors, and system discrepancies.

§ Maintain a formal audit log documenting findings, corrective actions, and sign-off confirmations.

§ Liaise with warehouse & operations teams to implement process improvements arising from audit outcomes.

§ Flag high-risk SKUs or recurring discrepancy patterns to the Head of Ecommerce for review.

Reporting

§ Produce daily, weekly, and monthly operational reports covering order fulfilment rates, dispatch accuracy, inventory levels, and stock movement.

§ Track and report key fulfilment KPIs including on-time dispatch rate, order accuracy, return rates, and stock availability.

§ Provide regular audit summary reports detailing variance findings, resolution status, and trend analysis.

§ Support data-driven decision-making by surfacing operational insights to the Head of Ecommerce in a clear, structured format.

§ Assist in building and maintaining reporting templates in Excel/tools to ensure consistency across reporting cycles.

Customer Service

§ Handle all customer queries and complaints across email and public review platforms, ensuring timely, professional, and brand-appropriate responses.

§ Investigate and resolve order-related issues — including wrong items, damaged goods, and missing deliveries — coordinating with the fulfilment team to close every case efficiently.

§ Manage public review responses across all platforms, maintaining the brand's tone and reputation in every interaction.

§ Identify recurring complaint patterns and escalate operational or product issues to the relevant teams to prevent repeat occurrences.

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This role extends beyond day-to-day execution, the ideal candidate is expected to proactively identify inefficiencies and take ownership of process improvements, including the design of SOPs, establishment of SLAs, and implementation of structured operational frameworks that build long-term scalability into the business.

Qualifications & Skills

§ Hands-on experience with Shopify preferred.

§ Strong operational mindset and attention to detail.

§ Previous experience in ecommerce, logistics, or retail operations.

§ Strong communication and teamwork skills.

§ Excellent organizational and multitasking abilities.

§ Problem-solving skills and ability to handle operational escalations.

§ Proficient in Microsoft Office (Excel, Word) and basic reporting tools.

Pay: From £13.00 per hour

Expected hours: 20.0 – 35.0 per week

Work Location: In person