E Commerce Executive/ E commerce specialist

Job highlights

• Experience in managing and optimizing third-party marketplaces like Amazon and Flipkart
• Develop and implement marketplace strategies, manage partner relationships, monitor performance metrics, oversee customer service and product reviews, and prepare performance reports

Role & responsibilities

Key Responsibilities:

We are looking for an experienced candidate for Amazon Specialist position, who would be responsible for managing and optimizing sales on out third-party marketplaces (Amazon, Blinkit, Flipkart, Zepto etc.). This role focuses on driving sales growth, improving the user experience, and maximizing the overall performance of the digital channels.

• Marketplace Management:

• Develop and implement strategies to optimize listings on third-party marketplaces like Amazon, Blinkit. Flipkart

• Manage the relationship with key marketplace partners to maximize sales potential.

• Monitor and analyze marketplace performance metrics (traffic, conversion rates, sales, etc.) to identify opportunities for growth.

• Ensure compliance with marketplace policies and guidelines.

• Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.

2. Customer Experience for the brand:

• Ensure a high level of customer satisfaction by overseeing customer service processes, including returns, exchanges, and inquiries.

• Implement customer feedback mechanisms to continuously improve the shopping experience.

• Manage the product review process on marketplaces to maintain a positive brand reputation.

3. Reporting and Analysis

• Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.

• Use data analytics tools to track and report on e-commerce KPIs, such as sales, conversion rates, AOV (Average Order Value), and customer acquisition costs.

• Conduct competitive analysis to stay informed of industry trends and competitor activities.

Company Details-Website Link -  https://www.vivaldis.co.in/
Linkdin Profile - https://www.linkedin.com/company/vivaldisanimalhealth/