E-Commerce Executive (fixed term)

The opportunity We are looking for an ambitious, detail-oriented E-Commerce Executive to join our growing online team on a 6-month fixed-term contract. You will support the Senior E-Commerce Manager in maintaining, updating and optimising content and merchandising across thewhiskyexchange.com, working with Buying, Creative, CRM, Digital Marketing and Tech. You will help deliver product launches, homepage updates and promotional campaigns through our peak trading periods, with a strong focus on accuracy, brand quality and commercial impact.

Your main areas of responsibility will be:

• Homepage and landing pages (Scotch, Whisky, Spirits and Liqueurs, Of the Months)
• Customer experience to drive conversion, across the end-to-end onsite journey
• Updating the Digital Customer Journey Calendar, with banner onsite placement and performance
• Checking the BI (brand investment) for digital homepage banners and category page banners, including pinning SKUs on category pages, brand pages and merchandising
• Analysing product performance to drive conversion: best sellers, brand best sellers and inventory CMS
• Ad hoc support with trading activations, such as flash sales and free delivery

What You Will Do Website and product content

• Upload onsite content for new products and offers, ensuring copy, imagery, pricing and tags are accurate and brand-aligned
• Load and QA promotional SKUs and campaign pages, including flash sales and phased go-lives, to agreed timelines
• Update homepage banners, promotional assets and product listing pages, and raise and track Jira tickets
• Run regular spot checks to keep data accurate and consistent across the site

Merchandising and site experience

• Support updates to categories, filters, recommendations, on-site search and SKU pinning (Constructor)
• Monitor bestsellers and category performance to spot merchandising improvements
• Carry out QA testing and content previews ahead of campaign launches

Reporting and insights

• Track traffic, conversion rate, bounce rate and banner performance (training provided on GA4, Contentsquare and similar tools)
• Maintain content and campaign calendars and support campaign performance tracking and test read-outs

Collaboration

• Gather assets and product data from internal teams for upcoming launches
• Support seasonal and promotional campaigns, including Black Friday and Christmas
• Contribute ideas to improve product content, site usability and the customer journey

What You Will Gain

• Hands-on experience in a leading digital retail team in the luxury drinks sector
• Exposure to CRM, Buying, Creative and Tech
• Training on CMS platforms, merchandising and content planning
• Work on live campaigns and launches reaching global audiences
• Mentoring and development support from an experienced e-commerce leader

Your blend of talent

• Experience in, or a strong interest in, e-commerce, digital marketing, merchandising or online customer experience
• Organised, proactive and detail-focused, able to spot inconsistencies and missing data
• Comfortable working to deadlines in a busy trading environment
• Good Excel or Google Sheets skills and confidence with digital tools
• Curiosity about the drinks industry and a willingness to learn

About Us The Whisky Exchange is a world-leading specialist retailer for whisky and fine and rare spirits. We have three shops in central London, a range of flagship shows and events, and an award-winning curated selection of Old & Rare, own-label and exclusive whiskies and spirits. We have an on-trade team supplying the best bars, restaurants, hotels and luxury retailers in the UK (The Whisky Exchange Trade), and a specialist auction platform (Whisky.Auction). Together as One Team we serve a global community of whisky drinkers, fuelled by an enthusiasm for discovering and collecting.

Being part of the Speciality Drinks Group, and the wider Pernod Ricard family, means you'll be working with some of the very best people in the drinks industry and part of a fantastic team that is passionate about everything they do.

The way we perform At The Whisky Exchange, how we achieve results is just as important as what we achieve. We're looking for people who share our ways of working.

We collaborate. We deliver results efficiently. We grow diverse teams. We are consumer and customer centric. We foster a growth mindset. We drive engagement.

Benefits Of Joining The Whisky Exchange Fun Stuff

Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme | High Street Discounts

Serious Stuff

EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance | Enhanced Employer Pension Contribution

Feel Good Stuff

S&R Initiatives | Personal Day | Career Development | Employee Networks | Flexi Work | 25 Days Holiday (plus Bank Holidays)

We're committed to inclusion and diversity. We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences.

Selection decisions are based on skills, experience and potential. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.