E-commerce Executive (TikTok Operations)

ocation: (Near Kota Kemuning and next to Quayside Mall) Quayside Tower, Gamuda Kemuning 25.7, 42500 Telok Panglima Garang, Selangor

We are looking for a proactive and organised E-Commerce Executive to support and manage our TikTok Shop operations. The main responsibility of this role is to manage the day-to-day operations of the TikTok account and TikTok Shop, including affiliate management, product listings, livestream coordination and TikTok Ads.

The successful candidate will work closely with a senior team member who will provide guidance on strategy, priorities and overall direction. This role is ideal for someone who is hands-on, organised, willing to learn and interested in growing their career in TikTok e-commerce.

Key Responsibilities

1. TikTok Affiliate Management

• Manage day-to-day communication and relationships with TikTok affiliates and creators.
• Identify and coordinate with suitable affiliates to promote products.
• Handle affiliate enquiries, product recommendations and campaign updates.
• Coordinate product samples for affiliates, including sample requests, tracking and follow-up.
• Monitor affiliate content and performance.
• Follow up with affiliates to encourage content posting and sales conversion.
• Maintain an organised database/tracker of affiliates, samples, content and performance.

2. TikTok Shop Management

• Manage and maintain TikTok Shop product listings.
• Upload and update product information, images, pricing, promotions and product descriptions.
• Ensure product listings are accurate and up to date.
• Coordinate and update TikTok Shop banners, promotional assets and campaign materials.
• Support TikTok Shop campaigns and promotional activities.
• Monitor product performance, stock availability and listing issues.
• Coordinate with internal teams when product, pricing or stock issues arise.

3. TikTok Ads

• Support the day-to-day management of TikTok Ads.
• Set up and monitor campaigns based on the agreed strategy.
• Monitor key performance metrics such as spend, sales, ROAS, CTR and conversion.
• Identify underperforming campaigns and highlight areas for optimisation.
• Work with the senior team member / agency to implement optimisation recommendations.
• Maintain regular reporting of TikTok Ads performance.

4. Livestream Management

• Coordinate and manage the TikTok livestream schedule.
• Work with livestream hosts, affiliates and internal teams to ensure livestream sessions are properly planned.
• Coordinate products, samples, vouchers, promotions and livestream assets.
• Ensure products and promotions are correctly set up before livestreams.
• Monitor livestream schedules and follow up on any changes or issues.
• Support post-livestream performance tracking and reporting.

5. General TikTok Operations

• Monitor the TikTok account and TikTok Shop on a daily basis.
• Keep track of campaigns, promotions, content schedules and important deadlines.
• Prepare regular performance reports and updates.
• Coordinate with internal teams, agencies, creators and other external partners.
• Assist with ad-hoc TikTok projects and campaigns.
• Stay updated on TikTok Shop features, policies, trends and best practices.

Requirements

• 1–3 years of experience in TikTok, TikTok Shop, e-commerce, digital marketing, social media or a related field.
• Experience managing TikTok Shop is highly preferred.
• Experience in affiliate marketing / creator management is an advantage.
• Familiarity with TikTok Ads Manager is preferred.
• Strong organisational and coordination skills.
• Good communication skills and confidence in communicating with affiliates, creators and external partners.
• Proactive and able to follow up independently.
• Detail-oriented, especially when handling product listings, campaigns and schedules.
• Comfortable working in a fast-paced e-commerce environment.
• Willing to learn and take ownership of assigned responsibilities.
• Good command of English; Bahasa Malaysia is an advantage.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Flexible schedule
• Professional development

Ability to commute/relocate:

• Teluk Panglima Garang: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• When can you start?

Experience:

• E-commerce: 1 year (Required)

Work Location: In person