E-Commerce Head

About the role

We are looking for a results-driven E-Commerce Head (Manager) to oversee and grow our online retail business. The successful candidate will be responsible for managing our e-commerce platforms, driving online sales, improving customer experience, and developing strategies that support the company's overall business goals.

Key responsibilities

• Manage day-to-day operations of the company's e-commerce platforms and online stores.
• Develop and implement strategies to increase online sales, revenue, and profitability.
• Monitor product listings, pricing, inventory availability, promotions, and website content.
• Plan and execute online campaigns, promotions, and sales activities.
• Coordinate with Marketing, Merchandising, Operations, Warehouse, and Customer Service teams.
• Monitor website and marketplace performance, traffic, conversion rates, and sales metrics.
• Analyze customer behavior, market trends, and competitor activities to identify growth opportunities.
• Ensure products are accurately presented online, including descriptions, images, pricing, and specifications.
• Improve the online shopping experience and identify opportunities to increase customer engagement and retention.
• Monitor order fulfillment, delivery concerns, returns, refunds, and customer issues in coordination with relevant teams.

About you

• Bachelor's degree in Business, Marketing, E-Commerce, Retail Management, or a related field.
• At least 2–4 years of experience in e-commerce, online retail, digital marketing, or a related role.
• Experience managing e-commerce platforms and/or online marketplaces.
• Strong understanding of online sales, digital marketing, merchandising, and customer experience.
• Proficient in Microsoft Office, Google Workspace, and e-commerce analytics/reporting tools.
• Strong analytical and problem-solving skills.
• Excellent communication, organizational, and project management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Results-oriented with a strong commercial mindset.
• Experience with platforms such as Shopify, WooCommerce, Lazada, Shopee, TikTok Shop, or similar marketplaces is a plus.

Benefits

• Competitive salary package
• Performance-based incentives
• Career growth and development opportunities
• Employee discounts and company benefits
• Collaborative and dynamic work environment