E-Commerce Intern

Duration: Minimum 3 months; candidates available for 4–6 months will be prioritised
Schedule: 5 days per week with flexible working hours
Conversion opportunity: Opportunity to be considered for a full-time position based on performance and business requirements

About DreamX Media

DreamX Media is an award-winning TikTok Shop Partner and e-commerce enabler in Malaysia. We help brands grow across TikTok Shop and Shopee through livestreaming, content creation, affiliate marketing, advertising, store operations and performance management.

We are looking for a detail-oriented and proactive intern to support our Key Account and E-commerce Operations team in managing the day-to-day performance of multiple brand accounts.

Role Overview

As an E-commerce Operations & Performance Intern, you will support the team across store operations, campaign execution, performance reporting and internal coordination.

This is a hands-on role suitable for someone who wants practical exposure to how brands operate and grow on TikTok Shop and Shopee. You will work closely with our Key Account, livestream, content, affiliate, advertising and store operations teams.

Key Responsibilities

E-commerce Operations

• Support the daily operations of assigned TikTok Shop and Shopee accounts.
• Assist with product listings, product information, pricing, vouchers, promotions and campaign submissions.
• Conduct routine store checks to identify listing errors, expired promotions, stock issues or other operational problems.
• Help monitor orders, cancellations, returns, customer feedback and store-health indicators.
• Maintain accurate records of campaign activities, deliverables and account updates.
• Assist the team in preparing for major platform campaigns and promotional periods.

Performance Reporting

• Collect, organise and update sales and operational data from TikTok Shop, Shopee and internal sources.
• Maintain Google Sheets, trackers, dashboards and weekly performance reports.
• Monitor important metrics such as GMV, orders, conversion rate, traffic, average order value, livestream sales, content performance and affiliate sales.
• Compare actual performance against targets and highlight unusual changes, missing data or potential issues.
• Prepare clear summaries and supporting information for internal and client meetings.
• Assist in identifying performance trends and possible areas for improvement.

Internal Coordination

• Coordinate with Key Account, livestream, content, affiliate, advertising and store operations teams.
• Follow up on assigned tasks, deadlines, campaign requirements and pending approvals.
• Help ensure that brand information, promotions and campaign instructions are communicated accurately across departments.
• Update meeting notes, action items and task trackers.
• Escalate delays, incorrect information or operational issues to the responsible team member.
• Support other e-commerce projects and operational tasks when reasonably required.

Requirements

• Currently pursuing a diploma or degree in E-commerce, Business, Marketing, Management, Data Analytics or a related field. Students from other fields are also welcome to apply.
• No prior working experience is required; training and guidance will be provided.
• Interested in e-commerce, TikTok Shop, Shopee, digital marketing or online retail.
• Comfortable working with numbers, spreadsheets and performance reports.
• Familiarity with Microsoft Excel or Google Sheets is preferred.
• Experience using TikTok Shop Seller Center, Shopee Seller Centre, Canva or AI tools is an advantage.
• Detail-oriented and able to spot missing, inconsistent or incorrect information.
• Organised, responsible and able to follow through on assigned tasks.
• Able to communicate and coordinate effectively with different internal teams.
• Willing to learn, take initiative and work in a fast-moving agency environment.
• Able to work on-site in Bandar Puteri Puchong.

What You Will Learn

• How TikTok Shop and Shopee stores are operated and managed.
• How e-commerce campaigns, promotions and platform activities are executed.
• How agencies manage the performance of multiple brands.
• How to prepare and interpret e-commerce performance reports.
• How livestreaming, content, affiliates and advertising contribute to online sales.
• How to coordinate projects and communicate across different operational departments.
• Practical exposure that can prepare you for roles such as E-commerce Executive, Marketplace Executive or Key Account Executive.

Who Will Succeed in This Role?

You may be a good fit if you:

• Enjoy organising information and keeping tasks on track.
• Are curious about why online sales increase or decrease.
• Are comfortable learning new platforms and tools.
• Pay attention to details instead of waiting for others to identify mistakes.
• Communicate early when you encounter a problem.
• Want hands-on e-commerce experience rather than only observing from the side.

How to Apply

Please submit your résumé together with the following information:

• Internship start and end dates
• Internship duration
• Current course and institution
• Current location and transportation availability
• Relevant experience, projects or familiarity with e-commerce platforms
• Earliest available interview date

Shortlisted candidates will be contacted for an interview.