E-Commerce Live Host

About Us

Love Luxe Jewellery is a fast-growing online jewellery brand focused on bringing authentic gold jewellery to customers through e-commerce and live commerce. We combine social media, live selling, and customer service to create a seamless shopping experience. We're a growing team that values initiative, teamwork, and continuous improvement. If you enjoy a dynamic work environment where every day is different, you'll fit right in.

Job Responsibilities

1. Livestreaming Session

• Host LIVE sessions on Tiktok/Shopee (2–6 hours per day)

• Present and showcase jewellery products such as rings, bracelets, charms and more

• Share product information including material, design, pricing and current promotions

• Present promotional campaigns, vouchers and special deals to viewers.

• Guide customers through the purchasing process and encourage completed orders.

• Work closely with the team to execute live-stream plans and promotions.

• Support the growth of the Marketplace account by improving live performance and audience reach.

1. Engagement with viewers

• Interact actively with viewers to increase engagement and sales conversions.
• Reply comments and questions professionally.
• Create a welcoming, entertaining and energetic environment during livestreams.
• Listen to customer concerns and handle tough questions professionally (price concern, delivery, stock)

1. Support Sales Growth

• Drive GMV targets
• Promote bundles and additional products
• Highlight limited stock and special-time offers
• Support key campaigns, payday and festive promotions (double digit day, payday sale, seasonal sale)

1. Preparation & Livestream Planning

• Study and understand product details before going live.
• Prepare key selling points
• Check stock updates with the operations team

Job Requirements

• Confident, friendly, and comfortable speaking on camera.
• Good communication and interpersonal skills.
• Experience in live hosting, sales, or customer service is an advantage.
• Familiar with TikTok/Shopee and social media trends, or willing to learn.
• Responsible and able to commit to the company's live-stream schedule especially on peak seasons
• Basic knowledge of jewellery (916 gold, design details) is a bonus

Additional Requirement

• Maintain good attendance and be punctual for scheduled live sessions
• Commit to the assigned livestream hours
• Inform management in advance if unable to attend
• Remain professional throughout the livestream

Employee Benefits

• Hourly rate based on experience (with potential permanent roles)
• Monthly performance incentives
• Annual leave, sick leave, Public Holidays provided as per Employment Act
• EPF, SOCSO & EIS Provided