E-Commerce Manager

About the Company

EPIC AI MARKETING CO., LTD. was established in August 2019 in Thailand, operating across E-Commerce, Health & Beauty, and software development in Asia.

Our core focus is the pet business, with brands including CLAWSET, a fashion and accessories destination for pets, and Urban Moof, offering non-fashion pet lifestyle products such as natural grooming and cassava cat litter. We are also expanding into pet food as part of our growth strategy.

We are building a modern pet ecosystem aligned with the “pet humanization” trend, with plans to scale across multiple channels and markets.

Join us to be part of a driven, entrepreneurial team shaping and growing pet brands across Asia.

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Responsibilities:

B2C E-Commerce & Business Growth

• Lead and drive overall B2C online business performance across all online channels including Shopee, Lazada, TikTok Shop, LINE, and owned platforms
• Develop and execute e-commerce growth strategies to achieve sales, profitability, and market share targets
• Identify business opportunities, customer trends, and new growth initiatives to scale the online business
• Monitor and optimize sales performance, conversion, traffic, AOV, repeat purchase, and campaign ROI
• Analyze market trends, competitors, pricing, and customer behavior to support business decisions

Marketplace & Online Channel Management

• Oversee daily operations of all e-commerce platforms to ensure smooth execution and strong store performance
• Plan and manage online campaigns, promotions, product launches, bundles, and pricing strategies
• Coordinate with internal teams to ensure product availability, stock readiness, campaign assets, and operational alignment
• Optimize product listings, visibility, content, ratings, and platform performance
• Ensure excellent customer experience across all online touchpoints

Team Leadership & Cross-Functional Coordination

• Lead, manage, and develop the E-Commerce team including Senior Executive and Executives
• Delegate tasks, monitor execution quality, a nd improve team productivity and capability
• Work closely with Marketing, Warehouse, Sales & BD, and Product teams to drive business objectives
• Support management in business planning, reporting, forecasting, and commercial strategy discussions

Data, Reporting & Operational Excellence

• Prepare and present sales performance reports, insights, and action plans to management
• Track KPIs and identify improvement areas to increase efficiency and profitability
• Improve e-commerce workflows, operational processes, and platform utilization
• Support inventory planning and demand forecasting together with related teams

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Qualifications:

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, or related fields.
• 5 – 8+ years of experience in E-Commerce, Online Sales, Marketplace, or Digital Commerce.
• Experience managing platforms such as Shopee, Lazada, TikTok Shop, LINE Shopping, or similar channels.
• Experience leading a team or supervising team members is preferred.
• Strong understanding of B2C business, online consumer behavior, and marketplace ecosystem.
• Hands-on mindset with the ability to work both strategically and operationally.
• Strong analytical, commercial, and problem-solving skills.
• Proven ability in analytical thinking and developing actionable strategic plans.
• Able to work in a fast-paced and scaling business environment.
• Experience in pet products, FMCG, beauty, lifestyle, or consumer products is a plus.
• Proficient in Microsoft Excel / Google Sheets and performance reporting.
• Good communication skills in both Thai and English.

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What We’re Looking For

• Entrepreneurial mindset with strong ownership
• Growth-oriented and business-driven thinking
• Comfortable working in a lean and dynamic environment
• Someone who can both “lead the team” and “get things done”
• Passion for building and scaling brands in the pet industry